Director, Learning & Development

Role Overview

The Visa University LAC Head of Region is a senior leadership role and member of the Visa University leadership team responsible for shaping commercializing and scaling Visa Universitys learning and capabilitybuilding offerings across Latin America and the Caribbean (LAC). This role serves as the regional owner of learning strategy client engagement commercial performance and team leadership ensuring Visa University delivers highimpact revenuegenerating learning solutions that help our clients grow.

VU Head of Region roles partner closely with regional and global stakeholders across Account Executive VCA Client Services Product and global Visa University teams to deliver impactful learning experiences that drive behavior change client value and business growth.

Key Responsibilities:

Learning Design Development and Delivery Leadership

• Provide expert leadership in learning design development and delivery for Visa University offerings across the LAC region.
• Ensure bespoke learning solutions are designed with human centric approach and developed in modular fashion so they can be included in VU knowledge base to scale.
• Oversee delivery of all learning modalities including instructorled virtual blended digital and simulation experiences.
• Build network within the LAC business to Identify and recruit SMEs to support design and delivery.
• Maintain high standards of instructional quality learning effectiveness and measurable outcomes for clients.

Sales of learning solutions set plays recipes and bespoke projects

• Shape and execute regional strategy to grow business 3x in 3 years.
• Drive revenue growth by positioning and selling Visa University scalable learning products and repeatable services to LAC clients including issuers acquirers merchants fintechs and ecosystem partners.
• Partner with regional Sales and Account teams to identify opportunities support client conversations and close learning engagements.
• Shape customized learning proposals and value propositions that address client needs and strategic priorities.
• Represent Visa University as a trusted thought partner in client engagements and regional forums.

P&L Ownership and Financial Management

• Own and manage the regional P&L for Visa University LAC ensuring strong financial performance and sustainable growth.
• Set and deliver against revenue targets cost controls and profitability goals.
• Develop annual operating plans forecasts and performance metrics.
• Continuously optimize the learning portfolio to balance client impact scalability and financial returns.

Team Leadership and Talent Development

• Lead coach and develop a highperforming regional team of learning sales and delivery professionals.
• Foster a culture of collaboration innovation accountability and continuous improvement.
• Build organizational capability by attracting retaining and developing top talent across the region.
• Provide clear direction performance management and career development opportunities aligned to Visa values.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications:

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• Bachelors degree in Business Education Organizational Development or a related field Masters degree in instructional design or technology preferred.
• Significant experience in commercial / client learning sales ideally within financial services payments or technology.
• Proven track record of selling professional services or learning solutions to enterprise or institutional clients.
• Demonstrated experience managing a P&L including revenue growth budgeting forecasting and cost management.
• Prior experience leading and developing regional or multi country teams.
• Strong understanding of adult learning principles instructional design and modern learning delivery methods.
• Excellent executive level communication presentation and stakeholder management skills.
• Ability to operate effectively in a matrixed global organization and partner closely with Sales Product and Client Services teams.
• Experience working across Latin America and the Caribbean with strong cultural and market awareness.
• Fluency in Spanish and Portuguese in addition to English.
• Background in payments fintech digital commerce or adjacent technology driven industries.
• Strategic mindset with the ability to balance long term vision and hands on execution.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 145100.00 to 232200.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time