German Speaking Junior Customer Support Representative

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Provide excellent customer support to German-speaking customers via phone email and chat
Assist customers with product-related questions service inquiries and account issues
Resolve customer complaints with a focus on customer satisfaction
Accurately document customer interactions and maintain customer records
Collaborate with internal teams to resolve complex issues and escalate when necessary
Maintain up-to-date knowledge of company products services and procedures
Deliver customer service in line with the companys standards and policies

Requirements:

Fluent speaker of German (required)
Good level of English (written and spoken) for internal communication
Previous experience in customer support or a similar role is an advantage
Excellent communication and problem-solving skills
Ability to work in a team-oriented environment
Strong attention to detail and organizational skills
Flexibility to work shifts and meet customer needs

What We Offer:

Competitive salary package
Full training and ongoing support
Career development opportunities
Dynamic and multicultural work environment
Opportunity to work with a leading international company

Responsibilities: Provide excellent customer support to German-speaking customers via phone email and chatAssist customers with product-related questions service inquiries and account issuesResolve customer complaints with a focus on customer satisfactionAccurately document customer interactions and...