Group Operations Trainer
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Job Summary
Role Learning & Development Group Operations Trainer
Hiring Managers:Louise Leslie & Emma Mulligan
Recruitment Business Partner: Helen Stokes
Location: Edinburgh & Alderley &Glasgow
Working style: 50% Hybrid home/office based
Competitve salary and industry leading benefits package
Closing date:24th March
Join Us as a Group Operations Trainer!
About the Role
Werelooking for an experiencedLearning & Development professionalto help shape design and deliverhigh-qualitytraining across our Customer Operations function. This is a unique opportunity to bringexternal insightinnovation anddigital-first thinkinginto a team that is evolving fast and undergoing significant transformation.
In this roleyoullworkend-to-endacross the learning lifecycle from needs analysis to design and delivery supporting three core areas:
Induction & onboardingfor new colleagues
Change deliveryand embedding operational changes
Transformation learning supporting our shift towards moredigitalandAI enabledprocesses
This role suits someone who is energised by a challenge thrives in an environment that is evolving quickly and can translate organisational change into engaging meaningful learning experiences.
What Youll Do:
Designing and deliveringhigh impactlearning solutions across multiple journeys and operational areas
Leadingdigital learningdesignand contributing to our wider digital transformation
Conducting learning needs analysis toidentifyskills gaps and build tailored programmes
Upskillingourexistingcolleguesthrough engaging modern training methods
Working collaboratively with internal teams to understand evolving needs
Delivering bothvirtual andface-to-facetraining with some travelrequired
Bringing an external perspective to help shape the future of our learning function
About You:
Strong experience inLearning & Developmentdigitaltraining design andtraining delivery
Ability to innovate challenge and help shape our digital learning roadmap
Experience across inductionchange ortransformation environments
A background in financial services regulatory environments or other complex sectors (wereopen to sector transfer where trainingexpertiseis strong)
Confidence working in fastmoving evolving environments with shifting priorities
Ability tooperateat pace and bring positive energy insight and fresh thinking
Why Join Us
Make a genuine impact by helping to shape learning during a pivotal period of organisational transformation
Opportunity to influence our digital learning strategy fromearly stages
Work with a supportive team open to new thinking and external experience
Hybrid and flexible working
A role that could evolve depending on business needs beyond the FTC period
About Royal London
Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.
OurPeople Promiseto our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
Inclusion diversity and belonging
Were anInclusiveemployer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.
Required Experience:
IC
Key Skills
- EAM
- Bar Management
- Actuarial
- Instrumentation Engineering
- Audio Visual
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
