About Netskope

Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.

Company Overview:

Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.

Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by employees spread across offices in Santa Clara San Francisco Seattle Bangalore London Melbourne and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careersand follow us on Twitter@NetskopeandFacebook

Job Overview :

Netskopes customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact.

Job Responsibilities :

• Work with a world-class enterprise technical support team. Teams are spread across APAC NAM and EMEA.
• Own and drive escalated support issues. Work on critical incident response tasks as required.
• Work on general support tickets as required.
• Work closely with support managers engineering and product management on building/improving processes procedures and tools.
• Drive weekly technical team calls along with other technical leads.
• Collaborate with various departments and participate in short and long term projects.
• Collaborate with other leads to share knowledge on the new issues observed and cascade this to the rest of the teams and field.
• Assist and mentor frontline support engineers.

Preferred Qualifications :

• B.E / / degree from a recognised and accredited university/college.
• Minimum 7 years of experience in supporting large enterprise customers.

Preferred Technical Skills :

• Strong Networking background and knowledge. Extensive and in-depth knowledge of TCP/IP HTTP/HTTPS Cookies & SSL/TLS protocols
• Excellent knowledge and prior experience supporting network security technologies such as Proxies NG Firewalls SSL/IPSec VPNs DLP SSO
• Demonstrable experience with systems installation configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP NTP DNS DHCP etc.).
• Good understanding of web technologies (JSON XML SOAP REST HTML5 Web Services JavaScripts)
• Hands-on experience in traffic analysis tools like Fiddler Wireshark.
• System/server-side experience for troubleshooting.

Desired Technical Skills :

• Hands-on experience in configuring & testing applications for SAML Single SignOn with various IDPs.
• Experience in WS-Fed & WS-Trust protocols is a plus.
• Prior experience of testing HTTP content rewrite solutions.
• Cloud Technology (Docker Kubernetes Opensource technologies).
• Working experience in Linux Windows and Mobile environments.
• Strong familiarity with one of the scripting languages like Python or Java (Python preferred).

Additional Skills :

• Strong verbal and written communication skills. Able to communicate in an open transparent and consistent manner with team and co-workers.
• Prior experience mentoring guiding managing junior team members
• Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly.
• Believe in innovation and out-of-the-box thinking to foster the originality of ideas.
• Prior experience working with Salesforce/Zendesk or other support portal tools
• Achievement orientated and willing to take responsibility for own actions.

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information or visiting ourNetskope Careers site.