Senior Manager Collections Analyst

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Own portfolio analytics end-to-end: vintage analysis roll-rate/flow-rate tracking
liquidation curves recovery/cure performance and channel-wise contribution
analysis to identify levers and risks.
Design and optimize collections strategy across buckets and channels:
segmentation contact policy allocation logic and agency distribution; build an omni-
channel allocation approach (who to contact when and via which channel).
Run champion challenger experiments and controlled tests (scripts channel mix
contact windows offer structures agency allocations) and track impact over time to
evolve the best strategy.
Define and track collections KPIs across operations and agencies (e.g. right-party
contact PTP and kept PTP cure/roll-back recovery productivity cost-to-collect)
and translate insights into actions with call/field/digital teams.
Develop and maintain predictive models in Python (e.g. propensity-to-pay cure
probability contactability channel selection) and productionize requirements with
Tech/Engineering teams (data needs score refresh cadence monitoring).
Build and own the collections measurement framework and reporting suite
(Tableau): daily bucket dashboards weekly performance packs monthly vintage/roll-
rate packs agency scorecards and settlement/legal trackers with clear metric
definitions and reconciliation logic.
Work with multiple data sources (LMS collections system dialer field app payment
rails CRM) and drive requirements for data pipelines/ETL and data quality controls
with Engineering.
Support regulatory/audit-ready analytics for collections conduct and governance
(complaints calling compliance agency adherence) enabling oversight and
corrective actions.

Job Description: Own portfolio analytics end-to-end: vintage analysis roll-rate/flow-rate tracking liquidation curves recovery/cure performance and channel-wise contribution analysis to identify levers and risks. Design and optimize collections strategy across buckets and channels...