Customer Service Support IHC

Customer Service Support

• Bundoora
• Hybrid 60/40
• Permanent Full Time

About us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose Christian care organisation we are committed to providing exceptional support and services across Australia. Together with BaptistCare (NSW ACT WA) and Baptist Care SA we employ over 12000 dedicated employees and support over 38000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage our passion and our priority are the customers we strive to deliver care as it should be with people right at the centre.

At Baptcare our values are deeply rooted in the principles of Wellbeing Ethics Co-creating Accountability Respect and Effectiveness. These values guide us in all aspects of our operations and interactions shaping our corporate culture and driving our success .

About the role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcares Support at Home services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules budgets coordination of services for clients and invoices.

To summarise in short

• Provide internal and external customer service via telephone to our: Support at Home customers &private fee-for-service customers
• Liaise with Baptcare customers daily to provide admin support for customer care plans
• Daily administration: updating customer notes budgets updating schedules processing invoices
• Month-end reports

About you

To be successful in this role you will need the following:

• Minimum of 2 years experience in a similar phone-based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

For You

Baptcare is focused on living our values not just talking about them. Youll find the culture at Baptcare is one of genuine respect support and positive intention. We work hard to achieve results through change continuous improvement and ongoing focus on providing the best service delivery to our stakeholders.

Further the successful candidate will receive:

A competitive salary plus access to the tax benefits of salary packaging and novated leasing.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

Click Apply Now to submit your application.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process please contact

At Baptcare we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees volunteers the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and respected.

Baptcare (VIC TAS) is proud to be working towards uniting with BaptistCare (NSW ACT WA) and Baptist Care SA to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together we are building on a shared history of care and compassion expanding our reach and strengthening our mission to help people live well with dignity and purpose.