Senior Customer Success Manager SAP BTP (Midwest MU)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP Office - Midwest Region. (Chicago preferred)

• What youll build

  You will own and grow the end-to-end customer relationship for SAP Business Technology Platform turning contracts into long-term measurable platform value. Through hands-on technical guidance strategic architecture and governance coaching targeted adoption plans and cross-functional orchestration youll increase consumption improve retention and scale repeatable playbooks across accounts and regions.

  • End-to-end customer lifecycle ownership from onboarding to renewal focused on lifetime value and retention.
  • Tailored adoption and consumption plans that drive measurable platform usage and revenue growth.
  • Solution and architecture workshops governance frameworks and re-platforming plans that align BTP to business outcomes.
  • Hands-on technical advisement across App Dev Integration Process Automation and AI to remove blockers and accelerate delivery.
  • Cross-functional orchestration processes with sales product support partners and revenue teams to streamline execution and escalation.
  • Consumption forecasting and renewal management processes to protect and grow cloud revenue.
  • Scalable playbooks best-practice templates and regional/global workstreams that raise customer experience quality and operational efficiency.
  • Reporting and success metrics that demonstrate business impact and inform continuous improvements.

  What you bring

  • 7 years in the IT industry with experience across software engineering product/project management consulting customer success or related roles.
  • Handson experience with SAP Business Technology Platform across multiple practice areas (App Dev Process Automation Integration AI); handson with SAP Integration Build and SAP Business AI preferred.
  • Working knowledge of the SAP Cloud portfolio (Cloud ERP and Business Suite) and familiarity with both SAP and nonSAP PaaS solutions.
  • Functional domain awareness (Finance Supply Chain HR) to translate BTP strategy into business outcomes.
  • Solid understanding of cloud commercial topics: cloud bookings cloud contracts consumption analysis forecasting and renewal management.
  • Strong communication (oral & written) presentation program management organizational and relationshipbuilding skills.
  • Ability to adapt to different business environments and guide customers from technical handson details to architecture strategy and longterm governance.
  • Willingness to travel (up to 30%) and value for inperson collaboration.

  Where you belong

  
  Join the BTP Customer Success Management team where customer success is the core mission. Youll work with strategic cuttingedge SAP BTP customers and a broad internal and partner ecosystem to drive measurable adoption retention and business outcomes. The team culture is collaborative and supportive a pay it forward mentality that values sharing best practices coaching peers and entrepreneurial problem-solving. Youll have opportunities to lead regional and global initiatives grow professionally and influence how we scale customer success across accounts and regions.

  Key elements of your fit

  • Collaborative team-first culture that emphasizes mentorship knowledge sharing and coaching.
  • High-impact customer-facing role working with strategic BTP customers and innovative use cases.
  • Strong crossfunctional partnership with Sales Product Support Partners Revenue Ops and more.
  • Room to lead regional/global workstreams and contribute to scalable playbooks and best practices.
  • Clear focus on measurable outcomes: adoption consumption forecasting and renewal.
  • Opportunity for professional growth visibility and influence across the organization.
  • A role that values in-person engagement (travel up to 30%) to build trusted relationships.
  Cloud (hands-on preferred)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 434369 Work Area: Sales Expected Travel: 0 - 30% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid