SAP S4 HANA Service & Warranty Lead

The SAP S/4HANA Service & Warranty Lead will be responsible for designing leading and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales Service Operations and Warranty processes working closely with business stakeholders SAP technical teams and system integrators to enable scalable compliant and customer-centric solutions.

The role is critical in supporting dealer networks OEM warranty claims recall management and service execution across vehicles parts and service contracts.

Solution Leadership & Architecture

• Lead the end-to-end SAP S/4HANA Service and Warranty solution design aligned with automotive best practices.
• Define target architecture leveraging:
  • SAP S/4HANA Service (Embedded Service Management)
  • SAP CS / SD Service scenarios
  • SAP Warranty Management
  • Integration with SAP MM PM/EAM FI/CO and CRM/Customer Experience tools

• Drive fit-to-standard workshops and gap analysis with business stakeholders.
• Business Process Ownership
• Own and optimize After-Sales Service and Warranty processes including:
  • Warranty claim adjudication (dealer and third-party)
  • Vehicle and parts warranty tracking
  • Labor operation and failure code management
  • Goodwill and recall campaign handling
  • Service order processing and billing
    • Align global and regional service processes while supporting localization needs.
    • Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
    • Partner with:

• After-Sales Operations
• Quality and Engineering
• Finance and Controlling
• Dealer Network and Business Transformation teams
  • • Translate business strategy into executable SAP designs and roadmaps.
    • Lead functional configuration design reviews and solution validation across program phases (Explore Realize Deploy).
    • Ensure integration consistency across:
• Vehicle Master & VIN handling
• Parts logistics
• Financial settlement and accruals
  • • Support testing strategy (SIT/UAT) cutover planning and production readiness.

• • • Enforce SAP and automotive compliance standards.
    • SAP & Functional Expertise
• 10 years of SAP experience with strong leadership in Service and Warranty domains.
• Hands-on experience with:
• SAP S/4HANA Service or SAP CS
• SAP Warranty Management
• Service Orders Notifications and Settlement
• Deep understanding of automotive after-sales processes and dealer ecosystems.
• Experience leading large-scale SAP S/4HANA transformation programs.
• Strong communication and executive stakeholder management skills.
• Ability to mentor functional teams and influence design decisions across workstreams.
• Experience integrating S/4HANA with:
• SAP FSM or CRM/CEC
• Dealer Management Systems (DMS)
• External warranty or adjudication platforms
• Working knowledge of IDocs APIs and integration patterns.

NOTE

• Claim adjudication will be performed in SAP as the system of record. Client does not use SAP FSM or SAP CEC.
• The client plans to use Salesforce Field Service and Service Cloud as their strategic front-end for their company-owned Service Centers (this is their DMS).
• For their global Importer and Authorized Repairer partners (similar to dealers) they are building a Full Stack custom portal.
• Clients SAP S/4 HANA must integrate with both of the above to support aftersales business processes via their middleware which is Workato.