Lending Servicing Specialist I
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Job Location:
Clinton, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
The Lending Servicing Specialist I is responsible for ensuring the accurate input verification and maintenance of loan-related data in the banks operating systems. This role supports departmental operations through document review imaging and indexing account research escrow-related functions internal control activities and the preparation and maintenance of lending procedures. The Specialist I uses job knowledge to resolve non-routine issues including situations that require deviation from standard procedures while ensuring compliance with all applicable regulations and internal policies.
Essential Duties and Responsibilities
Answer all incoming phone calls and emails including messages received in personal and departmental mailboxes.
Input customer and loan information into the core banking system or other designated platforms and verify accuracy in accordance with departmental procedures and regulatory requirements.
Review files to identify and address internal or regulatory exceptions.
Scan and index documents into the appropriate system as required.
Provide support and basic training to internal department staff and external associates as needed.
Perform records administration and maintain organized compliant documentation.
Assist with the review and analysis of escrow account activity; escalate unusual or complex findings to management for further investigation.
Ensure all tasks and departmental activities comply with applicable laws regulations policies procedures and required compliance training.
Complete assigned reviews reports and tasks with accuracy and within established timelines.
Perform other duties and responsibilities as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Skills
Ability to read and interpret procedure manuals business correspondence and basic regulatory guidance.
Ability to effectively present information one-on-one in small groups or to other employees.
Ability to communicate clearly and professionallyverbally in writing and through email text and digital platforms such as Teams or Skype.
Education and/or Experience
High School Diploma or GED required.
Minimum of 1 year of applicable work experience (banking experience preferred but not required).
Computer Skills
Basic operation of computers printers and scanners.
Basic proficiency with Microsoft Word Excel PowerPoint and SharePoint.
Foundational understanding of digital literacy including internet navigation file management and cloud-based tools.
Basic familiarity with communication platforms such as Teams Skype or email.
Awareness of online risks such as phishing and spam.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
For more than 100 years, Simmons Bank has worked hard to help make our customers’ dreams come true - like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be.
