Director, Internal Communications & Community Engagement

Key Responsibilities

Strategic Communication Leadership

• Lead the development and execution of an integrated internal and external communications strategy that supports Cinchs business goals and culture.
• Serve as a key advisor to the CEO and executive leadership team on communications strategy media positioning and crisis communications.
• Own and evolve the companys strategic messaging platform ensuring clarity and alignment across all channels.

Internal Communications & Community Engagement

• Develop and implement communications that promote transparency belonging and alignment with Cinchs purpose and values.
• Lead community engagement strategy and execution including volunteerism corporate giving local partnerships and social impact storytelling.
• Oversee content and engagement for Town Halls all-hands meetings executive messages newsletters recognition programs and intranet.
• Collaborate cross-functionally with HR IT and Facilities to enhance communication around hybrid workplace and wellness resources.

External Communications & Brand Visibility

• Drive public relations efforts including media outreach press releases and thought leadership placements to enhance brand reputation.
• Serve as spokesperson or prepare executive spokespeople for public appearances interviews and key industry events.
• Build strong media relationships and manage response protocols to ensure consistent and proactive media handling.
• Partner with Marketing to align brand messaging across paid earned shared and owned media channels.

Digital & Social Strategy

• Oversee and manage Cinchs social media presence in collaboration with marketing HR and brand leaders.
• Develop engaging digital content across platforms to support culture recruiting partnerships and thought leadership.
• Monitor and respond to social sentiment trends and emerging channels to drive engagement and protect brand equity.
• Showcase Cinchs community involvement and employee volunteerism across social and internal channels.

Executive & Leadership Communications

• Draft high-impact messaging speeches scripts talking points and presentations for the CEO and executive team.
• Prepare leadership for internal and external speaking engagements interviews and strategic presentations.

Qualifications

• Bachelors degree required; preferred in Communications Journalism Marketing Public Relations or related field.
• 710 years of progressive experience in corporate communications agency media relations or a related environment.
• Exceptional writing editing storytelling and presentation skills.
• Demonstrated ability to lead cross-functional initiatives and influence executive stakeholders.
• Experience with digital tools including content management systems intranet platforms social media scheduling/analytics tools and Microsoft 365.
• Proven ability to manage internal and external communications across fast-paced dynamic organizations.
• Strong business acumen discretion and ability to handle confidential/sensitive information with professionalism.
• Experience managing or supporting corporate social responsibility (CSR) or community engagement initiatives is a strong plus.

Preferred Attributes

• Tech-forward mindset; able to bring creativity and innovation to employee engagement digital storytelling and brand awareness.
• Deep understanding of the connection between culture communications and corporate social impact.
• Experience in a hybrid workforce setting ideally in a service-based or B2C organization.
• High degree of emotional intelligence and ability to connect with diverse audiences.

Required Experience:

Director