Server Administration Problem Coordinator with French and English

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT Software Cloud and Digital fields. Now we are looking for a Server Administration Problem Coordinator with French to join our team!

About the job

The Server Administration Problem Coordinator ensures the efficient management of service requests from logging to fulfilment by coordinating technical teams monitoring progress and ensuring customer satisfaction. The role guarantees that requests are delivered on time according to defined SLAs and in line with ITIL best practices.

Responsilities:

Monitor problem records and ensure proper ownership and resolution.
Coordinate root cause analysis (RCA) with technical teams after major incidents.
Track implementation of corrective and preventive actions.
Identify trends in recurring incidents and propose structural fixes.
Communicate with stakeholders on problem investigations and progress.
Maintain a knowledge base with workarounds and known errors.

Requirements:

French (B2 minimum C1 preferred); English B2.
At least 1 year of experience in Problem Management Incident Management or similar.
Strong knowledge of ITIL Problem Management.
Experience with ITSM tools (ServiceNow preferred) & Business Intelligence (PowerBI).
Strong written communication for RCA reports.
Excellent facilitation and coordination skills.
Education in a relevant field.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.70 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready
Lets make the incredible happen.

Required Experience:

About the job

Responsilities:

Monitor problem records and ensure proper ownership and resolution.
Coordinate root cause analysis (RCA) with technical teams after major incidents.
Track implementation of corrective and preventive actions.
Identify trends in recurring incidents and propose structural fixes.
Communicate with stakeholders on problem investigations and progress.
Maintain a knowledge base with workarounds and known errors.

Requirements:

French (B2 minimum C1 preferred); English B2.
At least 1 year of experience in Problem Management Incident Management or similar.
Strong knowledge of ITIL Problem Management.
Experience with ITSM tools (ServiceNow preferred) & Business Intelligence (PowerBI).
Strong written communication for RCA reports.
Excellent facilitation and coordination skills.
Education in a relevant field.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.70 EUR /month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives