Database Support Officer

Database Administration Backup and Recovery:

• Install configure and maintain database systems (e.g. SQL Server Oracle MySQL).
• Monitor database performance implement performance tuning and optimize queries.
• Ensure database availability reliability and security.
• Implement and manage database backup and recovery processes.
• Perform regular backups and restore operations as needed.
• Develop and maintain disaster recovery plans for databases.

Security Management:

• Implement and enforce database security policies and procedures.
• Manage user access and permissions to ensure data security and compliance.
• Conduct regular security audits and vulnerability assessments.
• Maintain detailed documentation of database configurations processes and procedures.
• Generate reports on database performance incidents and maintenance activities.
• Keep records of all support requests and resolutions.

Troubleshooting and Support:

• Provide technical support for database-related issues.
• Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
• Troubleshoot and resolve database problems in a timely manner.
• Collaborate with application and infrastructure teams to resolve issues.
• Work with other developers to debug and fix major application issues.

Performance Monitoring and Optimization:

• Monitor database performance and identify bottlenecks.
• Perform performance tuning and query optimization.
• Utilize monitoring tools to proactively identify and address issues.
• Plan and execute database upgrades and patch installations.
• Ensure compatibility and stability of databases after upgrades.
• Test and validate patches before deployment.

• Bachelors degree in Computer Science Information Technology or a related field.
• Relevant certifications (e.g. Oracle Certified Professional Microsoft Certified: Azure Database Administrator) are an added advantage
• Minimum of 4-5 years of experience in database administration or a similar role.
• Proven experience in managing and supporting databases in a financial institution or similar environment.
• Experience with performance tuning and query optimization.
• Strong knowledge of database systems (e.g. SQL Server Oracle MySQL).
• Proficiency in database backup and recovery processes.

COMPETENCIES REQUIREMENTS:

Technical:

• Cloud Computing
• Cybersecurity Management
• Data Analysis
• Database Management
• Digital Transformation
• Information Security Management
• IT Application Support
• IT Governance and Compliance
• IT Infrastructure Management
• IT Service Management (ITSM)
• Mobile Device Management
• Network Administration
• Programming and Scripting
• Project Management
• Quality Assurance
• Regulatory Compliance
• Software Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.