Technology Operations Specialist II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

LOB Job Summary:

We are a part of the Application Production Services & Engineering organization which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives helping them connect to what matters most. This purpose defines and unites us. Every day we are focused on delivering value convenience expertise and innovation for individuals businesses and institutional investors we serve worldwide.

Global HR Application Production support team as part of Enterprise Technology manages Production support tasks for GHR related applications and Application management deliverables to ensure high application availability and application standards.

The individual will be part of Enterprise Technology - Application Production Support team responsible for providing production support and application management for applications under the Chief People Organization function.

Responsibilities:

• Incident tracking and resolution

• Triage incidents take complete ownership & accountability to ensure restoral of service and issue & failure resolution

• Analyze batch flows identify issues fix the same and ensure proper batch completion.

• Drive closure of incidents & problems meeting defined SLAs.

• Contribute to building the knowledge base for the team wherever required.

• Proactive root cause analysis and problem management skills.

• Provide regular communication to all the stakeholders.

• Flexible to support on weekends/holidays as and when required on rotation.

• Strive towards process improvement and automation.

Required Qualifications:

• Strong Production support background with exposure to Level two production support tasks.

• Experience on working with Oracle/ PL SQL Unix/Linux Autosys JIL script windows/networking basics.

• Understanding of Incident management Problem management and Change management.

• Good Analytical and troubleshooting skills.

• Excellent communication & interpersonal and relationship development skills

• Overall experience of 3 to 5 years

• Exposure to working in Global team.

Desired Qualifications:

• Release and deployment experience.

• Ansible and Bladelogic experience would be a plus.

Skills:

• Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

• Adaptability

• Analytical Thinking

• Collaboration

• Influence

• Solution Delivery Process

• Architecture

• Automation

• DevOps Practices

• Project Management

• Stakeholder Management

Shift:

Hours Per Week: