Senior Associate Commercial Operations
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary: -
This role supports the North America Commercial Operations team by ensuring efficient execution of commercial processes managing customer claims and returns driving automation initiatives and delivering commercial analytics. The position partners closely with Sales Marketing Finance IT and customers to protect revenue improve operational efficiency and ensure compliance with internal controls.
Key Responsibilities:-
- Support daytoday North America commercial operations ensuring smooth transaction processing and issue resolution.
- Manage customer claims deductions disputes and product returns including validation approvals ageing tracking and closure.
- Act as a key contact for customer queries to maintain strong customer relationships.
- Identify process gaps revenue leakages and improvement opportunities; drive process enhancements and automation initiatives.
- Collaborate with IT on system support enhancements and automation across platforms such as SAP Vistex and Bright.
- Perform commercial analytics to identify trends inefficiencies and revenue risks; develop dashboards and actionable insights for Sales and Marketing.
- Track key operational metrics and recommend actions to improve profitability.
- Support monthly and quarterly accruals for returns and commercial programs and assist with audit documentation.
- Ensure adherence to internal controls and compliance requirements.
Key Stakeholders -
North America Sales & Marketing teams
Finance / Controlling
IT / Digital teams
Customer service and distribution partners
Internal and external auditors
Qualifications :
Qualification MBA/CA with 2 years of experience.
Skills & Competencies
SAP knowledge MS-Office Advanced excel etc. VISTEX system knowledge is an add advantage.
Strong analytical and problem-solving skills
Ability to work with cross-functional teams across geographies
Strong communication and stakeholder management skills
Process improvement and automation mindset
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
Dr. Reddys Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Cant Wa ... View more
