Transition Lead HR Operations Manager

The Transition Lead / HR Operations Manager will be responsible for leading the end-to-end migration of HR processes from local entities in Europe to the Global Business Services (GBS) / Shared Service Center (SSC) structure. Post-transition the role shifts toward operational excellence ensuring stabilized delivery team management and continuous improvement of HR services across the employee lifecycle while actively shaping a high-performance culture within the Katowice SSC.

Key Responsibilities

1. Transition & Project Management

• Process Migration: Lead the lift and shift or transformation of HR processes (Recruitment Admin HR Operations) from local countries to the Katowice hub.
• Knowledge Transfer: Design and oversee the Knowledge Transfer (KT) phase ensuring documentation (DTPs SOPs) is accurate and signed off.
• Risk Mitigation: Identify potential risks during the transition phase and implement contingency plans to ensure zero business disruption.
• Stakeholder Management: Act as the primary point of contact for local HR Business Partners and Country Leads during the transition journey.

2. Operational Excellence & Delivery

• Service Level Management: Monitor and report on KPIs/SLAs to ensure the team meets or exceeds service delivery standards.
• Process Optimization: Drive Continuous improvement initiatives to automate manual tasks and streamline HR workflows.
• Escalation Management: Serve as the senior point of contact for complex HR operational issues and policy interpretations.
• Compliance & Audit: Ensure all HR data processing complies with GDPR and local labor law requirements across various jurisdictions.

3. People Leadership

• Resource Planning: Build the Katowice HR team from scratch: take full ownership of the recruitment process onboarding and talent selection for the new hub.
• Team Development: Build lead and mentor a team of HR Generalists and Specialists fostering a culture of accountability and continuous learning.
• Performance Management: Conduct regular 1-to-1 meetings performance reviews and career development planning.

Qualifications :

• Minimum 68 years in HR Shared Services with at least 3 years in a leadership or project-lead role.
• Proven track record of managing HR transitions migrations or transformation projects within the European market.
• Proficiency in HRIS platforms (Workday or ServiceNow).
• Excellent command of English (C1); fluency in other European languages (e.g. German French) is a significant advantage.
• Advanced proficiency in MS Office (especially Excel) with the ability to analyze HR metrics and translate data into actionable insights.
• Ability to navigate ambiguity and lead teams while building a new organization.
• Ready to occasional business travels - up to 30% during the Knowledge Transfer phase

Additional Information :

Our Offer:

• Variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• Contract of employment 
• Hybrid work model with a willingness to travel for business
• Full initial training and constant support from the most experienced workers on every step of your career path
• Extensive benefits package: private medical care (Medicover) group insurance access to the Medicover Benefits platform co-financing the Medicover Sport card language course subsidy additional leave for volunteering and subsidy for glasses
• Training platform and a wide range of specialized internal and external training sessions conducted by qualified experts
• Employee Referral Program which rewards for recommending a new talent
• Opportunities for active participation in various charitable initiatives supporting local communities and organizations
• Office located close to the 3 Stawy shopping mall
• Dedicated car park for employees

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych SGS Poland

Remote Work :

No

Employment Type :

Full-time