Product Expert Engineer
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Product expert in tech support is the TOGO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues locally and in other countries and cultures. You use your excellent technical problem-solving and follow-up skills to achieve a high customer satisfaction.
Key Responsibilities:
- As a product expert you act as technical interface between customers service sales and global solutions.
- You support in technical issues and dispatch solutions to our service organization.
- You actively help clarification offers spare parts and help estimating required service time to fix issues.
- You provide technical support remote service and telephone service for both customers and Field Service Engineers
- You provide technical trainings and actively participate in creating training tools & documentation
- You manage pro-actively customer escalations ensuring pain point are address structurally.
- You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch.
- You take ownership of support cases organize and monitor the resolution in a timely manner
- You support and promote a safety first culture throughout the team company and at customers sites.
- You spend about 20% of your time at customers 40% desk support 20% process and platform improvement and 20% training.
Qualifications :
- Bachelors degree in Electrical or Electro-Mechanical Engineering
- 3-5 years of relevant technical support experience required preferably with air and belt-based machines
- Fluent in English; additional languages are an advantage
Additional Information :
Why work for us:
You will have long-term career opportunities with a globally renowned company and the following:
- Hybrid working policy
- Hospitalization insurance with dental care for you and your family
- Group insurance (life retirement disability)
- Access to our share purchase program
- Bonus on personal and company performance meal vouchers eco-cheque
- 20 days holiday 6 days ADV per year
- Travel and overnight allowance
- Laptop mobile and a toolbox
- Company car (for private use as well)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APQP
- Six Sigma
- GD&T
- Root cause Analysis
- CAD
- Project Leadership
- SolidWorks
- Mechanical Engineering
- Quality Management
- Product Development
- Catia
- Manufacturing
About Company
TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.
