[VED] IT Support
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Project the aim youll have
We are currently looking for an IT Support Specialist to join our team and work closely with internal staff and external users ensuring a smooth and reliable technology experience across the organization.
In this role you will support a combination of proprietary software and third-party tools such as Slack Zoom and device management platforms. You will play a key role in troubleshooting technical issues managing software licenses maintaining hardware inventory and helping the engineering team prevent and resolve system-related user problems.
This position is ideal for someone who enjoys solving technical challenges supporting remote teams and improving internal processes through documentation and best practices.
Qualifications :
Expectations the experience you need
- 3 years of experience in an IT Support role
- Experience supporting Mac OS X devices (computers and iPads) and PC environments
- Experience working with MDM platforms (Rippling JAMF or similar)
- Familiarity with Slack Zoom Intercom and Google Workspace
- Experience managing software licenses and user accounts
- Ability to manage and prioritize tasks through a ticketing system
- Strong written and spoken English skills
- Experience collaborating with remote and geographically distributed teams
- Apple or other industry support certifications are a plus
Position how youll contribute
- Provide technical support for internal users including therapists and non-clinical staff across Mac and PC environments
- Manage and troubleshoot MDM systems and device configurations
- Support the engineering team in identifying and resolving software-related user issues
- Manage internal software licenses and accounts (Zoom Slack and other tools)
- Maintain accurate hardware asset records for MacOS and PC devices
- Manage incoming requests through the ticketing system prioritizing and resolving issues efficiently
- Assist the Customer Insight team in troubleshooting external client issues when necessary
- Implement and document IT support best practices and internal processes
Our offer professional development personal growth
- Educational resources
- Flexible schedule and Work From Anywhere
- Referral Program
- Supportive and collaborative environment
We are accepting applications from LATAM countries.
#LI-DNI
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities these are a few words that describe an average day for us. Building cross-functional engineering te ... View more
