IFS Support Engineer
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
A Software Engineer - Unified Supportis responsible foranalyzing and diagnosing suspected software faultsor technical configuration issues within IFS suite of products. They are also responsible for developing quality assuredenterprise graderesolutions where applicable. Theypossessthorough technical and functional knowledge of the
relevant product areas.
In addition they combine software engineering skills with functional knowledge and a commercial mindset toprovideefficient resolutions that are usable maintainable and secure.
As a Software Engineer you willbe responsible forcore activities including;
Utilize industry knowledge and cross-productexpertiseto provide tailored solutions and enhance problem-solving.
Contribute to the design implementation and testing of software solutions whilemaintaininga knowledge of IFS Cloud architecture and its alignment with industry standards.
Engage with cross-functional teams to develop innovative business solutions.
Apply a thorough knowledge of IFS Unifiedpromoteprocesses to resolve customer issues and suggest improvements.
Contribute to creating knowledge base articles SOPs and FAQs for continuous improvement.
Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.
Apply knowledge of IFS support policies customer offerings and product versions to provide efficientassistance.
Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently andcomply withstandards.
Manage planned maintenance coordinate with stakeholders and drive issue resolution across resolver groups.
Engage withcustomers and stakeholders to familiarize standards and provide clearaccurateinformation.
Qualifications :
A university degreeor equivalent professional qualifications in software/system engineering or IT operations
Conceptual knowledge in Object Orientated Programming
Strong focus on customers and driving technical resolutions to issues
Database programming knowledge such as Oracle SQL or PL/SQL programming would be ideal
Prior experience with IFS technology would be beneficial but a desire to learn and become and expert is required
Additional Information :
Why join IFS By joining our team you will have the opportunity to be part of a global diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo well help you make your moment. Join Team Purple. Join IFS.
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
