Technical Success Management Partner

The Specialist Technical Success (Support) plays a key role in ensuring customer satisfaction by providing expert technical support troubleshooting issues and assisting high tier clients in optimizing their use of the companys products and services. This role requires strong problem-solving skills technical expertise and a customer-focused mindset. The position offers flexible working hours with the option for occasional weekend on-call providing greater work-life balance while ensuring continuous customer support. 

Key Responsibilities:  

• Provide frontline technical support troubleshooting and resolution of customer issues. 

• Assist customers in maximizing product functionality and performance. 

• Proactively monitor customer sessions tickets and alerts to identify and address potential issues before they escalate. 

• Escalate complex technical issues to senior support teams when necessary. 

• Maintain detailed documentation of support cases and solutions. 

• Collaborate with cross-functional teams to improve product usability and support processes. 

• Contribute to the knowledge base and best practices to enhance customer self-service. 

Qualifications:  

• 2 years of experience in technical support customer success or related roles. 

• Proficiency in troubleshooting software cloud technologies APIs and networking. 

• Experience with support tools (Freshdesk Salesforce Jira) and ticketing systems. 

• Strong communication and problem-solving skills. 

• Ability to work in a fast-paced customer-driven environment. 

Additional Information :

At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!

Remote Work :

No

Employment Type :

Full-time