Technical Support Engineer

Job Description/Preferred Qualifications

• Responsible for providing assistance and support to the Customer Service Engineers in diagnosing troubleshooting and debugging sophisticated optical/electro-mechanical equipment computer systems coupled with complex software solutions.
• Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers sites including thoroughly recognizing the real problem aligning for resources gap analysis providing POAs; or if the depth of technical understanding requires reporting to relevant other engineering teams host meetings of multiple teams to discuss the technical issues in details acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.
• Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 25-50%
• Able to clearly detail troubleshooting processes technical findings provide service and postmortem reports.
• Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities participating or owning certain operations in new project introductions and/or continuous improvement projects.
• May be involved in customer installation relocation and upgrade of equipment as well as providing training to KLA and non KLA personnel.

Minimum Qualifications

• Doctorate (Academic) Degree and related work experience of 3 years; Masters Level Degree and related work experience of 6 years; Bachelors Level Degree and related work experience of 8 years

• Proficiency in English.

• Proven record of quickly diagnosing problems through analysis of inspection reports system log files system parametric diagnostic data and other test results and provide solutions.

• Knowledge of KLA RAPID products is a plus.

• Good technical presentation skill and communication skill.

• Proficient with all office suite applications such as Excel and PowerPoint.

• Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties. Leadership experience and ability are required

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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