Director of Quality
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Director of Quality serves as the guardian of the hotels service excellence championing a culture of flawless guest experiences that embody the prestige and integrity of a world-class luxury brand. This role provides strategic leadership and direction for all quality assurance initiativesensuring that every touchpoint from pre-arrival to post-departure reflects the highest standards of craftsmanship hospitality and care.
Working as a vital member of the executive leadership team the Director of Quality partners with all operational departments to evaluate performance elevate service delivery and institutionalize best practices that drive consistency and innovation across the property. Through meticulous monitoring of service metrics proactive audits and insightful analysis of guest feedback this role transforms data into action plans that continuously refine operational excellence and deepen guest loyalty.
Beyond oversight the Director of Quality acts as an ambassador of the brands promisecoaching teams to embody its values inspiring continuous improvement and reinforcing a mindset of pride and accountability. This position ultimately ensures that the hotel not only meets but redefines luxury benchmarks strengthening its reputation as a distinguished destination for discerning global travelers.
Qualifications :
- Education: A bachelors degree in Hospitality Management Hotel Administration Business Administration or a related field is required.
- Experience: A minimum of 8 years of progressive experience in the hospitality industry with significant exposure to quality management guest experience or operational excellence is essential. Previous leadership experience is required demonstrating the ability to drive quality initiatives and influence operational teams.
- Luxury Hotel Background: Prior experience in luxury hotels or upscale hospitality environments is highly valued providing a deep understanding of the service standards operational expectations and guest preferences within a luxury brand.
- Quality and Service Excellence Expertise: Strong understanding of quality assurance frameworks service standards audit processes and continuous improvement practices within hospitality operations.
- Analytical and Strategic Thinking: Proven ability to analyze guest feedback service performance data and operational metrics translating insights into actionable strategies that enhance service quality and guest satisfaction.
- Leadership and Interpersonal Skills: Exceptional leadership capability strong communication skills and the ability to build effective partnerships with department heads and colleagues across the organization to drive a culture of excellence.
- Problem-Solving and Decision-Making: The ability to address complex operational challenges implement effective service improvements and make strategic decisions that strengthen service consistency and brand reputation.
- Industry Knowledge: Solid knowledge of hospitality industry trends guest expectations and global luxury service standards to ensure the hotel remains competitive and continues to deliver exceptional guest experiences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
