Program's Operations and Quality Lead

Job ID:43422
Location:LRQA - London - 4 Moorgate
Position Category:Project Management
Position Type:Employee Regular

Job Title: Program Operations & Quality Lead

Location: UK Ireland or Portugal

Employment Type: Full Time Equivalent

About the Role:

We are seeking a highly organized detaildriven Program Operations & Quality Lead to support on a global outsourced program. This role serves as the primary liaison between the Programs team and the LRQA Assessment/Auditing team ensuring seamless coordination consistent quality and operational excellence across all field assessments.

This is a pivotal role for someone who thrives in a fastpaced environment enjoys crossfunctional collaboration and is passionate about delivering highquality program outcomes at scale.

Key Responsibilities

Program Coordination & Scheduling

• Oversee and manage the endtoend scheduling of visits across global markets.
• Ensure alignment between program requirements auditor availability and market timelines.
• Maintain clear communication channels between the Programs team Assessment team and Auditors for escalation and quality alignment.

Auditor Management & Calibration

• Lead calibration efforts across all auditing teams to ensure consistency and accuracy in assessments.
• Own the auditor training lifecycle including onboarding refresher training and updates to methodology or tools.
• Provide ongoing support to auditors regarding field instructions program updates and operational guidance.

Quality Assurance & Report Oversight

• Implement and manage a structured report review process to ensure accuracy clarity and adherence to program standards.
• Monitor quality trends and proactively address gaps through training communication or process improvements.
• Serve as the escalation point for issues arising during audits ensuring timely resolution and clear documentation.

Program Reporting & Insights

• Support the maintenance of final program dashboards and reporting outputs.
• Partner with internal teams to ensure data accuracy timely updates and actionable insights.
• Contribute to continuous improvement initiatives by identifying operational bottlenecks and recommending solutions.

Qualifications & Experience

Required

• Experience in program operations quality assurance field auditing or a similar coordination role.
• Strong organizational and project management skills with the ability to manage multiple workflows simultaneously.
• Excellent communication skills and comfort working with crossfunctional teams across the globe.
• Ability to analyze data identify trends and translate insights into action.
• Fluency in English.

What We Offer

• Opportunity to support a highvisibility multinational program with a global brand.
• Collaborative supportive team environment.
• Flexibility to work from the UK Ireland or Portugal.

Pre-Employment Checks

If you are successful in securing a role with us we will carry out pre-employment checks in accordance with what is allowed under local law. These checks will include (as permitted):- right to work identification verification of employment history education and criminal may involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you. Your data will be stored in accordance with all relevant privacy legislation. Please contact us if you have any questions or concerns.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).

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