Crisis and Resilience Advisor Casual

Organisation: Leicestershire County Council

Work Location: Leicestershire County Council County Hall Groby Road Glenfield Leicestershire LE3 8RA

Salary: 13.90 per hour

Working Hours:As and when required

Contract Type: Casual

Closing Date: Friday 27th March 2026

Interview Date(s): TBC

Are you looking for a role where you can make a real difference to people at times when they need help most

About the Role

As a Crisis and Resilience Advisor you will support adults who are facing difficult or stressful situations. You will be one of the first people they speak to when they contact the service for help. Most of your work will be over the phone.

You will listen carefully to each persons situation ask the right questions and decide what support is needed. This may include making a crisis payment giving clear advice or helping people access other services such as financial support housing help health services or community organisations.

You will record information accurately follow clear processes and make sure people receive the right help as quickly as possible. Some calls may involve sensitive or upsetting issues so it is important to remain calm kind and professional at all times. Where there are safety concerns you will follow safeguarding procedures and pass cases to the appropriate team.
You will help the service improve by tracking cases sharing examples of good practice and supporting team activities such as training.

This role is ideal for someone who wants to make a real difference to people at times when they need help most.

A standard DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

Hold NVQ2 in Business Administration or equivalent relevant qualification or Relevant experience
Have experience of liaising with customers using a variety of methods
Have experience of working in a customer facing role or environment delivering excellent customer care
Have experience of accurately capturing storing and retrieving info to meet organisational and customer needs
Have excellent communication skills both written and verbal including active listening and clear information-gathering
Be skilled at accurately capturing recording and retrieving information using databases CRM systems and MS Office
Be able to adapt to dealing with all kinds of customers in order to assist them adequately. To be tactful diplomatic and resilient when dealing with distressed or challenging customers

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Gemma Andrews Crisis and Resilience Project Manager
Telephone: 0
Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.