Continuous Improvement Senior Analyst

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Sr. Analyst for Sales Operations & Continuous Improvement is responsible for driving operational efficiency enhancing customer experience and enabling data-driven decision-making across Customer Service and Sales Operations. The role focuses on workflow optimization process mapping automation and building AI-powered insights to support operational performance. This role leverages advanced analytics low-code automation and generative AI tools to streamline order management and service workflows reduce inefficiencies and build scalable digital solutions.

Job Responsibilities:

• Partner and consult with functional managers and their leadership teams to shape functional strategy develop plans and execute performance improvement initiatives.
• Map and analyze existing workflows using tools like flowcharts SIPOC or value stream mapping
• Develop the capabilities of the continuous improvement team and lead the continuous improvement of Vertiv Operating standards processes and methods.
• Identify inefficiencies bottlenecks or compliance risks.
• Collaborate with stakeholders to implement changes that reduce cost improve quality or enhance speed.
• Develop and maintain process documentation (SOPs work instructions RACI charts).
• Ensure all process changes are clearly communicated and adopted across teams.
• Partner with business leaders to become the trusted advisor for performance improvement.
• Lead continuous/process improvement initiatives.
• Partner with business users and leadership to define KPIs and reporting needs.
• Translate business requirements into data models and dashboards.
• Develop and maintain advanced dashboards and analytics models in Power BI Tableau or Looker.
• Perform trend analysis and create visual summaries to support decision-making.
• Monitor KPIs and provide insights to improve operational performance.
• Streamline data collection and reporting processes through automation or the use of APIs.
• Leverage the use of AI tools and automation platforms to reduce manual effort and errors.
• Automation & AI-Driven Optimization: Build automation solutions using Power Automate AppSheet Python or other tools; implement AI-assisted process improvements.
• Identify and recommend AI adoption opportunities across operation.
• Facilitate workshops and training sessions on process improvement and analytics tools
• Support Internal and external ensuring documentation and process compliance.
• Develop training materials using generative AI and conduct workshops to support adoption of new tools processes and dashboards.

Qualifications:

• Bachelors Degree in Business Engineering Data Science or related field.
• 3 - 5 years of experience in sales operations analytics or process improvement.
• Advanced proficiency in Excel Power BI and data visualization.
• Strong project management and stakeholder engagement skills.
• Demonstrated experience with automation platforms such as Power Automate AppSheet Python scripting or RPA tools.
• Experience with CRM systems and data platforms.
• Certified Lean Six Sigma practitioner is a plus.
• Google Appsheet experience is a plus.
• At least 3-5 years of experience in customer service sales operations IT or manufacturing industry.
• Ability to lead and to develop continuous improvement strategies influence decision making and drive continuous improvement initiatives within the plant operations and functions.
• 1-3 years of hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
• Hands-on experience or certification in low-code/no-code app development (AppSheet PowerApps).
• Strong organizational project management and interpersonal skills.
• Excellent oral and written communication skills in the local language and English.
• Strong analytical skills including the use of root cause analysis and other tools and methods typically deployed to drive operational improvements.
• Ability to influence and lead in a matrix organization to drive accountably and execution of continuous improvement mindset and activities .

Competencies:

• Working in Teams
• Building and Maintaining Relationships
• Communicating Effectively
• Analysis Solving Problems and Making Decisions
• Customer Focus
• Demonstrate Ethics and Integrity (and Trust)
• Drive and Sense of Urgency
• Organizational Agility
• Drive for Results

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example