Customer Experience Trainer Senior Executive

Pasay City - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Setup: Onsite (MOA Pasay)

Function: Training

Required Educational Attainment:

Finished at least 2 years in college without any back subjects

Required Experience:

At least 2 years of GDS Trainer experience (Sabre AND Amadeus)

Responsibilities:

Monitor calls of agents to identify behaviors coaching and learning needs on soft skills pertinent to call handling and customer experience.
Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
Conduct learning sessions on customer experience for both agents and support
Protects the confidentiality of client and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions soliciting input and offering personal assistance when needed.

Work Setup: Onsite (MOA Pasay) Function: Training Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of GDS Trainer experience (Sabre AND Amadeus) Responsibilities: Monitor calls of agents to identify behaviors coachi...