Polish Customer Support Representative – Lisbon

Kraków - Poland

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Polish Customer Support Representative Lisbon

Location: Lisbon (On-Site)
Start Date: 30/Apr/26
Contract: 6 months (renewable)
Languages: Polish (C2) English (B2)
Shifts: Monday to Sunday 08:0017:00 or 09:0018:00 (rotative); later 24/7 rotative shifts

Job Description:
Join a fast-growing e-commerce project as a Polish Customer Support Representative in Lisbon! Youll be the voice of the platform helping millions of users navigate their online experience smoothly. Every day youll resolve inquiries from buyers sellers customers and content creators turning challenges into solutions and ensuring satisfaction at every touchpoint. This is your chance to develop top-tier customer service skills work in a dynamic international environment and make a tangible impact on a leading e-commerce platform.

Key Responsibilities:

Handle both inbound and outbound calls
Investigate and resolve issues reported by buyers sellers customers and creators
Review cases within agreed turnaround times and quality standards
Escalate complex issues following company procedures

Skills & Qualifications:

Strong moderation skills verbal and written communication and rational decision-making
Deep understanding of e-commerce
Ability to manage high call volumes during peak seasons
Empathy and excellent customer service skills

Compensation & Benefits:

Monthly Salary: 920 (14 months) 45/month complexity bonus for 11 months
Welcome Bonus: 1000
Meal Allowance: 7.23/day (net)
Transport Allowance: 20/month
Health Insurance from Day 1 (upon NIF & NISS registration) free after 6 months

How to Apply:
If this opportunity fits your profile apply here or send your CV to

Polish Customer Support Representative Lisbon Location: Lisbon (On-Site) Start Date: 30/Apr/26 Contract: 6 months (renewable) Languages: Polish (C2) English (B2) Shifts: Monday to Sunday 08:0017:00 or 09:0018:00 (rotative); later 24/7 rotative shifts Job Description: Join a fast-growing e-commerce...