Account Manager, Royalty Collections

Were Hiring!Account Manager Royalty CollectionsToronto TYPE: Permanent Full-TimeSALARY RANGE: $71920 - $75000REASON FOR HIRING: New roleWORK MODEL: Remote (Toronto/Montreal)LANGUAGE: Bilingual English/French*Preferred candidate WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200000 songwriters composers and music publishers. Through licensing global royalty collection and advocacy we help creators to keep making the music that entertains moves and inspires us. OUR COMMITMENT TO DIVERSITY EQUITY INCLUSION AND ANTI-RACISMSOCAN thrives with a variety of viewpoints identities and backgrounds and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles regardless of gender identity gender expression ethnicity race age culture sexual orientation religious belief or physical ability. Learn more about SOCANs commitment toInclusion & WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether well help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule (possible flexible work options i.e. 4-day work week (position based)Access to SOCAN fitness facilityInclusive and collaborative working environmentABOUT THE ROLETheAccount ManagerRoyaltyCollectionsis responsible forhandling a portfolioof responsible forthe collectionof reportsand payments andthe reduction of accounts receivablein accordance withcompany policies and procedures. Communicating with licensees for allsupporton-going issues and queries including analysis of incoming reports for alsobe responsible formeeting assigned revenue targets and providing excellent customer YOULL DO Own assigned licensee accounts with full accountability for Accounts Receivable target achievement ensuring all license fees reports and payments are received accurately and on invoice collect and reconcile revenue in accordance with licensing agreements and company policies including tracking incoming payments managing write-offs refunds and resolving unapplied cash by defined issue and validate invoices based on distribution reports and licensing terms ensuring accuracy and completeness prior to and manage the A/R ageing report ensuring data integrity timely updates and proactive follow-up on overdue collections follow-up and escalation for delinquent accounts including third-party escalations in alignment with defined collection and escalation analyze and prioritize monthly and quarterly licensee reports identifying discrepancies anomalies or unexpected variances and resolving issues directly with high-accuracy data entry and account maintenance within the EPICOR system including invoices payments reports memos adjustments and supporting to licensee inquiries via email and phone maintaining a high standard of professionalism and documenting all calls emails and decisions thoroughly in detailed account memos call logs and report files demonstrating exceptional attention to detail and audit-ready documentation cross-functionally with Royalty Collections Distribution Operations Operational Audit and Licensing teams to resolve issues anticipate revenue impacts and support reporting licensing and distribution reporting activities including physical product distribution reports as required to ensure complete and accurate revenue in team initiatives process improvements and departmental projects to enhance efficiency accuracy and collections other related duties as YOU WILL BRING Fluent in both French and EnglishPost-secondary diploma/degree or relevant working experienceMinimum of 2 years customer service/care experienceMinimum of 2 years Accounts Receivable/Collection experienceStrong accounting and financial skillsExperience working with large data setsComprehension of copyright with respect to rights management considered an assetStrong problem solving and conflict resolution skillsHigh attention to detailExperience with Microsoft Office SuiteStrong problem-solving skillsSelf-starter and motivated to excelCOMPETENCIESCommunication:Demonstrateseffective written and verbal communication & Time Management:Manages multiple deadlines and :Works constructively with internal teams contributors and external to Detail:Ensures accuracy consistency and quality across all & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race colour religion sex ancestry national origin ethnic origin age disability citizenship veteran status sexual orientation record of offences marital status family status or any other characteristic protected by federal provincial or local law regulation or you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable inclusive and diverse company and we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to TO APPLYIf youre interested in joining us wed love to hear from you: you for your interest in our company; we will be in touch with those candidates we wish to learn more about SOCAN go . You can also follow us on LinkedIn Twitter Instagram and Facebook (@SOCANmusic/@SOCANmusique).