Technology Support Lead, Cash Equities Production Management

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead within Corporate & Investment Banking Technologys Cash Equities Production Management team you will serve in a senior capacity to safeguard the stability availability and performance of APAC production services. You will oversee production support for Cash Equities ensuring resilient application flows and a seamless trader experience across DMA algorithmic and highfrequency trading. Your responsibilities include proactive monitoring troubleshooting escalation and resolution of production incidents; managing safe reliable releases; leading effective incident and crisis management; and upholding Risk & Controls. You will also mentor the team promote continuous improvement and set the standard for operational excellence.

Job responsibilities

• Lead daytoday technical and operational support for Front and Middle Office applications to ensure stability availability and performance across APAC serving as the primary escalation point for critical issues.
• Own support for endtoend trade lifecycle applications (e.g. locates trade booking synthetic trade booking) ensuring resilient and wellcontrolled operations.
• Build and maintain strong partnerships across Production Management (APAC/global) Business and Technology stakeholders; communicate status and remediation plans clearly and confidently at senior levels.
• Partner with Application Development (AD) to implement fixes and stability enhancements that reduce operational risk and eliminate manual touches to production; champion SRE/DevOps practices.
• Define track and report capacity resiliency and reliability metrics; strengthen failover and business continuity (BCP) capabilities and lead DR planning/execution.
• Enhance observability and monitoring for the Prime trading application suite; evolve standard tooling and establish proactive detection and autoremediation patterns.
• Manage production incidents endtoend including rapid triage stakeholder engagement vendor coordination and clear timely communications from incident through service restoration.
• Lead detailed postmortems with AD; document root cause define preventative actions and track followups in ServiceNow for Problem Management to drive recurrence prevention.
• Engage throughout the SDLC to ensure robust nonfunctional readiness and smooth onboarding of new applications and features into Production.
• Plan review and execute application change releases with Business AD and QA to minimize changerelated incidents including offhours/weekend and DR activities as required.
• Uphold firm Risk & Controls standards across incident change and problem management; conduct regular stability reviews and act as regional subjectmatter expert for assigned Prime products and applications.

Required qualifications capabilities and skills

• Bachelors degree in Engineering Computer Science Information Technology or equivalent.
• Formal training and certification with at least 5 years of experience (or equivalent expertise) in production support or technology operations within financial services with strong exposure to trade processing and fronttoback workflows.
• Product knowledge in stock borrow/loan and synthetic prime brokerage; proven experience supporting trade booking platforms.
• Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
• Proficiency in Linux/UNIX and strong scripting skills (Perl Shell); ability to automate routine operational tasks.
• Handson experience with ITRS Geneos and modern observability practices; familiarity with alert tuning and runbook automation.
• Understanding of networking connectivity and lowlatency trading environments; ability to diagnose complex multisystem issues.
• Strong analysis problemsolving and investigation skills; demonstrated ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.
• Excellent written and verbal communication skills with the ability to engage senior stakeholders and drive consensus.
• Experience executing processes aligned to the ITIL framework across incident problem and change management.

Preferred qualifications capabilities and skills

• Experience participating in disaster recovery testing and weekend release activities; prior leadership of DR events is a plus.
• Familiarity with ServiceNow Problem Management workflows and metricdriven service improvement.
• Experience enhancing monitoring and observability for trading applications including metric design and dashboarding.
• Exposure to automation and SRE initiatives (e.g. selfhealing release automation) that reduce manual tasks and improve production stability.
• Working knowledge of one or more generalpurpose programming languages (e.g. Python) and/or infrastructure automation in hybrid/onprem and public cloud environments.