Product Owner- CustomerProduct Origination and Customer Migration

Create your best future and join Westpac as a Product Owner - Customer/Product Origination and Customer Migration.

This role will play a crucial part of the UNITE team. UNITE is our business-led tech-enabled transformation and a key priority for the Group. UNITE is about delivering one best way to make our processes systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

• Location:Sydney-based role
• On-site Requirement:3 days in the office per week
• Why On-siteThis is a highly collaborative position involving regular face-to-face workshops and close team interaction making in-office presence essential.

Whats the role

As a Product Owner (Customer/Product Origination and Customer Migration) you are responsible for shaping and delivering customercentred solutions that maximise business value within an Agile delivery environment. You will apply Design Thinking and CustomerCentred Design principles to deeply understand customer needs using data insights and experimentation to inform priorities. By leveraging techniques such as personas journey mapping and prototyping you will collaborate with crossfunctional teams to explore test and refine solutions that are viable feasible and valuable.

You will support Data Transformation and Delivery by actively managing the workstream backlog. This includes defining milestones and deliverables refining and prioritising work based on value risk and dependencies and making daytoday prioritisation decisions in partnership with delivery and design teams.

You will lead adaptive planning and valuedriven prioritisation maintain a clear product vision while respond to change as new information emerges. Lean Thinking principles will guide your approach ensuring efficient flow elimination of waste and a strong focus on delivering usable outcomes aligned to customer demand. You will actively measure value using recognised techniques and metrics linking delivery to benefits realisation.

Working within Agile frameworks you will support iterative delivery promote transparency and alignment and model agile values through servant leadership collaboration and accountability fostering highperforming selforganising teams.

What do I need

• Experience working within the financial services industry with a good knowledge of customer regulatory and risk considerations.
• Strong banking domain knowledge across Customer Origination and Servicing and Product Origination with hands-on experience to customer migration activities.
• Solid understanding of software delivery fundamentals including supporting data and customer migration and managing associated risks.
• Experience working in large complex organisations with the ability to engage with stakeholders and understand different business perspectives.
• Experience in complex data initiatives including data migration and customer migration with a focus on risk management continuity of service and customer outcomes.
• Experience working in an Agile delivery environment as a Product Owner or similar role supporting backlog prioritisation and delivery activities.
• Working knowledge of product management practices including Design Thinking and CustomerCentred Design.
• Strong understanding of Agile principles and common Agile practices including Scrum.
• Ability to identify features and write clear user stories and acceptance criteria with Product Owner or Scaled Agile certifications considered an advantage.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started simply click on the APPLY or APPLY NOW button #UNITEProgram

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.