Sr. Content Designer
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate on the One Chase Experience Platform Teamyou will play an important role in shaping experiences through content and building confidence across our products and services. Using your expertise in content design principles you will plan create and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency your influence will extend to product design architecture and functionality.
You will play a key role in establishing clear action-oriented and consistent language used across banking-facing tools. With a focus on helping frontline employees work productively your words will shape customer relationship management best practices across the One Chase team.
Job responsibilities
Develop and implement content strategies for products and features ensuring align with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging user-friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear concise and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics making data-driven recommendations for optimization and enhancement of user experiences
- Lead adherence to content governance and the approval process
- Present work connecting content decisions to desired business impact
Required qualifications capabilities and skills
3 years of experience in content design or equivalent expertise in editing and writing - with a focus on digital products and platforms
Experience in creating content architectures storytelling and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
- Self-directed in planning structuring your effort and executing at expected level of quality; you dont need someone guiding you through the work
- Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research interaction design and visual design
- Thorough knowledge of the English language grammar spelling punctuation and usage
- Experience working with brand and copy standards including style voice and tone
- Comfortable and confident when presenting work to cross-functional directors
Preferred qualifications capabilities and skills
- Have familiarity with the organizational navigation required for content compliance including legal and accessibility reviews
- Understand how design connects with broader business issues
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
