Help Desk Associate (5)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Help Desk AssociateAbout NRTNRT is the recognized industry leader in self-serve redemption and jackpot solutions and has placed over 4500 devices in over 300 casino locations throughout Canada United States the Caribbean Europe and Asian gaming markets. Key attributes of these solutions include faster transaction processing lower handling costs optimum reliability and strategic positioning for new applications. The clients operating environment communications with key industry interfaces and satisfying regulatory requirements are important considerations for successful implementation of these solutions. NRT innovation has allowed substantial growth through its Quick line of products meeting the evolving demands of the gaming market 2009 NRT acquired the largest private Automated Teller Machine processing company in Canada TNS Smart Network Inc. TNS provides daily processing and financial settlement services for a network of over 30000 ATMs across environment is entrepreneurial and and creative contributions to our company objectives are highly encouraged and recognized. There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership us out at: solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point the Help Desk Associatekey responsibilities are as follows:Core CompetenciesCommunicationProblem SolvingInitiativeResponsibilities include but are not limited to:Diagnosing basic IT and computer system and network issues; hardware software networking desktop VPN and operator configuration and troubleshooting of hardware and peripheral components such as monitors keyboards printers disk drives network servers routers and remove test and configure PC operating systems software and hardwareAnswer technical support phone calls open support tickets and address those Client requestsResolve escalate and provide status updates to internal team membersProvide user assistance as needed on operating systems software and hardware usage and proceduresProvide technical support both via phone and onsite service during the normal working hoursTroubleshoot & research business application PC server and network hardware Maintain and Troubleshoot office typical hardware such as Desktops Laptops Tablets Setup and Troubleshooting Printers and / or Smart PhonesCreating user and mailbox accounts on Windows Server 2012 R2 or be troubleshooting and configuring Windows 7 / 10 WorkstationSupporting Microsoft Office suite especially OutlookNetwork Printer Mapping & TroubleshootingActive Directory and Azure User ManagementMicrosoft Office 365 AdministrationCisco VPN / AnyConnect Configuration & TroubleshootingExperience using Network Monitoring tools or investigating System AlertsBasic TCP / IP network troubleshootingHours:Monday to Friday 9:00AM to 05:00PMQualifications/Skills:Undergraduate in a technology-related would like to thank all applicants for applying but only those applicants best suited for the position will be is an equal opportunity employer. It is NRTs policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race color religion sex sexual orientation national origin or disability or any other status or condition protected by applicable welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Required Experience: