Contact Center Supervisor

David Kennedy Recruitment is working with a company dedicated to the sale and installation of security systems that is seeking to onboard a Contact Center Supervisor for the weekend shift to join their team in Málaga.

Position: Contact Center Supervisor

Location: Mijas Malaga

Employment type: Weekend shift - Friday - Monday

Remuneration: Base salary

About the role.
We are looking for a results-driven Contact Center Supervisor to manage and develop a team of sales agents in a fast-paced performance-focused environment. This role combines leadership coaching and data-driven decision-making to drive conversion rates and team success. If you are passionate about motivating people optimizing sales performance and achieving targets this could be the perfect opportunity to take the next step in your career.

DUTIES AND RESPONSIBILITIES:

• Conduct call monitoring and co-listening sessions stepping into calls when necessary to support negotiations and outcomes

• Lead manage and develop a team of tele-sales agents ensuring high performance and continuous improvement

• Hold regular one-to-one meetings with team members to review performance and development

• Provide ongoing coaching feedback and performance monitoring to increase productivity and conversion rates

• Track analyze and report KPIs sales results and overall team performance to management

• Identify opportunities and propose improvements to sales processes to increase conversion rates

• Support the team in following up on offers and assist with client negotiations when needed.

• Collaborate with internal departments to improve products commercial strategies and marketing initiatives

• Lead daily team meetings to review targets performance and priorities.

REQUIREMENTS:

• Minimum 2-3 years of experience managing telephone sales teams with a strong focus on targets and results

• Professional working proficiency Spanish (C1) if you have English at B2 level or above this would be a huge advantage

• Proven ability to lead motivate and develop teams while monitoring KPIs and implementing performance improvement plans

• Experience interacting and negotiating with clients in a sales-driven environment

• Strong coaching and feedback skills with the ability to maximize team conversion rates

• Results-oriented mindset with strong customer and people management skills

• Advanced MS Office skills particularly Excel

• Availability to work Friday through Monday.

BENEFITS:

• Opportunity to lead and develop a high-performing sales team in a dynamic environment

• Career growth and development within a performance-driven organization

• Collaborative and results-focused workplace culture.