Application Support & Incident Management Specialist Gothenburg

We are currently looking for an Application Support / Problem Coordinator for an assignment with one of our clients.

The role involves supporting two teams within a tracking and planning domain. One team focuses on backend development including developers and technical leadership roles while the other is primarily frontend-oriented consisting of developers testers and product-related addition to support responsibilities the role includes acting as a Problem Coordinator with a focus on proactively improving support processes and reducing incidents.

Key Responsibilities

• Proactively manage support and problem-related activities to minimize downtime and production incidents

• Monitor systems logs and performance metrics

• Handle incident management and ensure proper follow-up and communication with stakeholders

• Analyze system data and graphs to identify trends and potential issues

• Manage alerts and act on critical system alarms

• Escalate major incidents and keep relevant stakeholders informed

• Participate in daily operational meetings focused on production status

• Identify root causes of issues and collaborate with relevant teams to resolve them

• Work proactively to prevent recurring incidents especially in connection with new deployments

Competence Profile

• A collaborative team player with a curious and solution-oriented mindset

• Strong communication skills and ability to work with multiple stakeholders

• Proactive responsible and driven with a sense of ownership

• Experience in troubleshooting and incident handling

• Ability to independently manage support cases across different channels

• Willingness to continuously learn and improve knowledge of systems and tools

• Experience in training or supporting other teams is considered a plus

Qualifications

• Relevant academic degree in Computer Science or similar field

• Several years of experience in Application Support

• Knowledge of server and cloud-based environments

• Experience with monitoring and logging tools (e.g. Grafana Kibana Log tools)

• Basic database knowledge (ability to query and validate data)

• Experience with Java (version 17) is a plus

• Fluent in English (written and spoken)

• Valid work permit in Sweden or EU citizenship

• Based in or near Gothenburg

Start Date & Application

Start Date:

End Date:

Application Deadline:

Location: Gothenburg

Selections and interviews are ongoing!

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right companyquickly and efficiently. Our primary focus lies in Finance Administration HR Marketing and IT but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player we have already gained the trust of many of Swedens largest companies and operate both nationally and internationally. With bases in Sweden and Spain we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.