Customer Service Specialist
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
(This position is a maternity coverage Contract Projected End Date: 28-Feb-27)
In the role of a Customer Experience Agent you will assist Baltics and Nordics market handling various customer requests and inquiries. You will be working closely together with internal stakeholders supporting them and taking on miscellaneous tasks related to internal processes. You will be reporting to the Customer Experience Supervisor.
Responsibilities
Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders all through the supply chain.
Complaint/SRO Management: Manage and handle complaints and return orders according to current CooperSurgical processes. Secure follow through and closure on open customer topics.
Business Support: Handle and manage various customer inquiries.
Finance related tasks: Overdue invoices credit/rebill actions to rebalance accounts.
Active part of the complete EMEA CE group. Backup for direct market CEAs in peaks and unknown situations.
Ad hoc tasks: Delegated by the Supervisor Manager and Senior Director Customer Experience.
Qualifications
Experience with international Customer Service.
Experience with international Order Management Complaints/Credits.
Experience with working in larger and complex international organisations.
Well-versed in MS-Office and knowledge to NAVISION (or equivalent ERP systems) and CRM.
English and Danishis mastered in writing and speaking.
Expected to have or gain in-depth understanding of the nature of the company business to be able to provide the needed support.
Strong ability in business and customer support.
Collaborative service minded structured and quality conscious. Detail oriented and sense of the big picture.
Having the ability to and interest in navigating in and adapting
Required Experience:
IC
About Company
Live Brightly. Our daily and monthly soft contact lenses are designed with your health and comfort in mind. For every eye, every person, and every day.
