Review Specialist

Accident Compensation Corporation New Zealand

Job Location:

Dunedin - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

About us Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.

You can find more about ACC and the work we dohere.

About the role Mō te tūranga mahi

Were looking for kaimahi to join our brandnew Review Specialist team an exciting chance to come onboard a newly established team in our Dunedin - Ōtepoti hub with multiple positions available.

While our wider Resolution Services whānau is wellestablished highly stable and recognised as a great place to work this new team marks an important phase as we manage increasing claims volumes support current change interventions and advance initiatives that improve rehabilitation performance.

A day in the life involves looking at ACC decisions through the eyes of customers and independent reviewers identifying opportunities for early resolution and representing ACC at conciliations or review hearings when needed.

Our work spans all areas of ACC so no two days are the same. Youll have variety ownership and the chance to make a real difference with the support you need from day one.

Some of what we can offer you:

A starting salary of$90039plus a 9% superannuation contribution
Flexible working options including:
Potential to buy additional annual leave.
The option to explore flexible working that suits your needs and ours.
A varied rewarding role with fantastic team support.

About you Mōu

You will need to be someone who can feel with their heart but think with their head someone who can listen and ensure our customers feel heard someone who can navigate through conflict and someone with a proven track record of excellent communication leading to great results. To be successful you will also have:

A real love of problem solving and peeling back the layers to find the core of the issue
Personal resilience as you will be working with people experiencing challenging circumstances
Excellent communication skills including building rapport with internal and external clients and the ability to have challenging conversations
Confidence in managing time well and prioritising multiple demands
A passion for understanding ACC legislation related case law and how this applies to our decisions here at ACC
It is advantageous if you have an understanding of Tikanga Maori Dispute Resolution Te Reo

How to apply Me pēhea te tuku tono

Please attach your CV and a cover letter explaining why you would be an excellent fit for this your cover letter highlight the strengths you would bring to the position particularly focusing on your experience with conflict resolution and handling difficult conversations.

Applications will run through to 11:55pm Sunday 29th March 2026. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application or if you have any pātai (questions) about the role please email.

Required Experience:

DescriptionAbout us Mō mātouACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.You can find more about ACC and the work we dohere.About the role Mō te tūranga mahiWere looking for kaimahi to join our brandnew ...