Investigation Support Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an Investigation Support Analyst to join our Financial Crimes and Compliance Operations this role you will play a key part in supporting Bank Investigative Services by assisting with investigative processes building investigation records and fulfilling document and information requests. This position is wellsuited for someone who thrives in a fastpaced detailoriented environment and is interested in financial crime and compliance operations.
Key Responsibilities
- Assess prioritize and fulfill investigative requests received through a shared inbox or incident management system operating effectively in a fastpaced environment.
- Gather organize and maintain information and documentation to support investigations related to financial crime and employee conduct.
- Accurately record track and update case activities in the designated incident management tool to ensure completeness and auditability.
- Source retrieve and deliver client and Bank records using available tools and resources in compliance with legal regulatory and internal requirements.
- Process bank criminal requests in accordance with court orders legal notices and other official directives recognizing that fulfillment timelines may depend on external factors.
- Identify opportunities for process improvement support updates to process documentation and collaborate with team members and leaders to enhance operational efficiency.
Required Qualifications
- 23 years of experience supporting the financial services industry preferably in an administrative or nonclientfacing role.
- Proficiency with Microsoft O365 applications.
- Bachelors degree preferably in criminal justice or a related analytical or researchfocused field.
- Amenable to working a fixed night shift.
Preferred Qualifications
- Proficiency in French (preferred but not required).
- Developing understanding of financial crime risks and investigative processes.
- Awareness of how Bank Investigative Services adds value to the organization.
- Inquisitive collaborative and motivated to understand criminal risk impacting Manulife Bank.
When You Join Our Team
- Well empower you to learn grow and build the career you want.
- Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
- As part of our global team youll have the opportunity to help shape the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
