Customer Development Manager
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At INGwereall about celebrating what makes youyou.As part of our forwardthinkingGrowth Tribeyoulljoin a team that thrives on curiositycollaborationand innovationworking together to create simple meaningful experiences that genuinely make a difference.
Werelooking formultiple Customer Development Managersto help shape how customers engage with ING from day one and throughout their journey with these rolesyoulldrive early engagement lift product uptake deepen ongoing connections reduce customerattritionand turn insights intopurposefulactionwith real autonomy to optimise and evolve creative execution at pace.
Across several focus areas you may be designing exceptionalfirst90day onboarding experiences maximisingsales and crosssell opportunities improvingengagement and retention or developing strategies toretainand win back customers at risk. Whichever area you focus onyoullleveragecustomer insights analyticssegmentationand realtime triggers to deliver measurable commercialoutcomes.
Ifyoureenergised by customer behaviour excited byexperimentationand motivated by driving real customer and business outcomes this is your opportunity to make animpact!
These arepermanent rolesbased inSydney.
Whatyoulldo
Use customermarketand competitor insights to define priority segments and shape campaign strategy.
Buildbest-in-classpersonalisedcustomerjourneysfocusedon featureadoptiontransactions and depositscross-sellattritionand app engagement.
Initiateand lead creative adjustments including copyoptimisationsand A/B test variants driven by performance insights and business needs.
Setcampaign success metrics analyse performance run experiments and optimise spend by scaling what works.
Leverage data dashboards testingframeworksand AI-driven insights to guide decisions andidentifysignals that matter.
Collaborate across Growth Product Digital Marketing Legal and Compliance to deliver seamless customer-centriccampaigns.
Whatwerelooking for
Experience using customer datasegmentationand insights to drive targeted communications and engagement strategies with SQL highly regarded but not essential.
A background in banking financialservicesor another regulated environment. Exposure to PEGA statistical experimentation or behavioural science considered beneficialbut not essential.
An understanding of testandlearn practices ROI measurement and datadriven decision making.
A builders mindset with a strong bias for action turning ideas into results quickly while working endtoend.
Confidence navigating compliance guardrails managing crossfunctionalstakeholdersand handling challenging conversations to keep initiatives moving.
A proactive selfstarter with a projectmanagement mindset exceptional communication skills a passion for customers and the courage to challenge ideas constructively.
Whatsin it for you
- Discounted ING Health Insurance
- AnadditionalRest Day tosupport your wellbeing
- AnIMPACT dayto volunteer onapproved sustainability activity
About Us
At INGwereall about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communitieswereproud to support. Joining ING means stepping into an environment where your individualityisntjust welcomed -itscelebrated.Wevebuilt a culturethatsfun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whetheryouretaking ownership of exciting projectsthinking outside the box or working with global colleaguesyoullfind ING is the kind of place where growthisntjust a possibility;itsa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplaceyoullfeel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So ifyoureinterested butdontmeet all the criteria we encourage you to apply.Wereinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.Wereyour alliesin helping you do your thingduring the recruitment process so let us know(email below)if yourequireany support or adjustments when you apply.
Soundlike your kind of vibe Wecantwait to hear from you!
(One last note: Weoperateusing a direct talent sourcing model sonoagency introductionsplease.)
ING is Australias most recommended bank according to RFIGlobalsConsumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Needmore
ContactSabrina Huynh
For support and adjustments including DEI LGBTQI confidentialapplication support enquiries: r@
ApplicationscloseMonday the 30th of March.
#LI-DNI
Required Experience:
Manager
Key Skills
- Spring
- Fundraising
- .NET
- Management Experience
- ABAP
- Salesforce
- SAP S/4HANA
- SAP ERP
- Software Development
- Grant Writing
- Child Protective Services
- P&L Management
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
