Customer Advisor
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Job Summary
3 Months contract with a local authority
Summary
- The Call Handler is a crucial role within a local authority providing frontline information advice and assistance to the public families and professionals seeking support from adult social care and community health services. This position ensures individuals are directed to the appropriate services promptly with accurate information recording and proper escalation of urgent situations. The Call Handler supports safe and effective service delivery by gathering essential information offering guidance and maintaining clear communication with internal teams and partner agencies.
Responsibilities
- Serve as the first point of contact for enquiries about adult social care services including occupational therapy carer support assistive technologies and assessment services.
- Receive record and prioritise enquiries and referrals made by phone in person or in writing.
- Gather information ask relevant questions and determine the level of need at the first point of contact.
- Provide advice guidance and information to help individuals address or resolve issues wherever possible.
- Contribute to or complete initial contact assessments to support decision-making.
Requirements
- Experience:
- Experience working with vulnerable people and an understanding of the range of services offered by health and social care agencies.
- Experience in a customer-facing environment requiring clear communication and sensitivity.
- Experience recording information accurately and managing confidential data.
- Experience working with vulnerable people and an understanding of the range of services offered by health and social care agencies.
- Qualifications:
- Good standard of general education.
- Literacy skills and typing/word-processing ability.
- NVQ Level 3 in Customer Care or equivalent or willingness to work towards this.
- Good standard of general education.
Additional Information
- Working Hours: 37 hours per week
- Location: Conway Road Colwyn Bay Conwy County Borough LL297AZ United Kingdom
- Interview Date: 26/03/2026 face-to-face (negotiable if needed)
- Payment Schedule: Bi-weekly
- Application Deadline: The role closes on 24th March 2026 apply ASAP.
Required Skills:
The Call Handler provides a frontline information advice and assistance service for members of the public families and professionals seeking support from adult social care and community health services.
Required Education:
The Call Handler provides a frontline information advice and assistance service for members of the public families and professionals seeking support from adult social care and community health services.
Key Skills
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