Client Manager
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Carat is the worlds first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester Carat is consistently ranked the #1 media agency in the world. With over 12000 experts in over 100 countries Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.
Recently recognised as Adelaides happiest media agency and most preferred by the media industry (Media i November 2025) were looking for someone who can contribute and enhance our market leading culture. Most recently Carat Adelaide was short-listed for Agency of the Year (B&T Other states) proving a strong track record of driving results for clients and building careers.
As Client Manager in our Adelaide team you will own the day-to-day relationships with our clients and media across our South Australian Government patch. Youll help to lead the end-to-end delivery of important and impactful media campaigns from strategy planning implementation and reporting across various channels all with support from the wider team.
Core responsibilities:
Lead endtoend campaign delivery including strategy planning buying implementation and reporting across multichannel brand media (TV radio OOH print cinema VOD and display).
Act as the primary point of contact for key clients managing evolving needs with confidence and autonomy. Drive highquality client service by ensuring timelines budgets reporting accuracy optimisation recommendations and stakeholder communication are consistently maintained.
Whilst the role has no direct reports youd help guide juniors within the team including workflow quality and general development.
Use planning and trading tools including to support crosschannel planning and delivery.
A bit about you:
Experience within a media agency is preferred however were open to those with proven client management skills and confidence running campaigns autonomously.
Can present with confidence delivering clear actionable strategic recommendations grounded in your understanding of clients business objectives.
Familiarity with media tools and platforms or a willingness to learn the industry systems required to plan load check optimise and report on campaigns.
A natural team leader and mentor able to guide junior talent while maintaining strong relationships with internal teams and clients. Positive resilient and committed to delivering excellent work with a cando mindset.
Selfsufficient proactive and solutionsfocused thriving in environments where you can take full ownership of a client patch while still drawing on collaborative support when needed.
Whats in it for you:
Real flexibility to work when and where you feel most productive with our Be the Best You policy which includes a $250 contribution to your home office set up
The opportunity to give back with dedicated volunteer leave and our whole-company event One Day for Change
5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day your way
Career Development and Learning & Development opportunities including access to our global online dentsu University
Become a champion for meaningful progress:
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us this is the foundation for great innovation which in turn generates better outcomes for our people partners and communities. This is why we encourage applications from people with disabilities and of all ages nationalities backgrounds and cultures.
If you want to belong to a one global network where opportunities are limitless we look forward to welcoming you.
#LI-SS7 #LI-Hybrid #CaratAUS
Location:
AdelaideBrand:
CaratTime Type:
Full timeContract Type:
PermanentRequired Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
