National Quality Manager

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Toll Group is seeking an experienced National Quality Manager to lead quality governance across our Government & Defence portfolio with an immediate focus on Defence contracts and associated operations.

This role is accountable for ensuring compliance with ISO 9001:2015 customer contractual obligations and Tolls Integrated Management System (IMS). You will provide strategic and operational leadership across document control audit management quality data deliverables and continuous improvement initiatives in complex highassurance environments.

Working closely with Defence and Government stakeholders Toll leadership subject matter experts and subcontractors you will play a critical role in maintaining contractual integrity audit readiness and quality consistency across nationally distributed operations.

Key Responsibilities:

• Govern and maintain controlled documentation in accordance with ISO 9001:2015 Defence standards and contractual requirements
• Manage internal and external document repositories ensuring robust version control approval workflows and record integrity
• Implement maintain and monitor Quality Plans and Support Services Management Plans across Government and Defence contracts
• Oversee qualityrelated data submissions and evidence packs provided to Defence and Government customers
• Plan and conduct internal and external audits including certification customer and subcontractor audits
• Manage nonconformances corrective and preventive actions and verification of effectiveness
• Drive continuous improvement initiatives across the Government & Defence portfolio
• Act as the primary quality liaison with Defence Government stakeholders and senior Toll leadership
• Support contract mobilisation transitions and assurance activities as required

About You:

You are a confident quality leader with experience operating in regulated contractdriven environments able to balance compliance assurance and operational practicality.

You will bring:

• Demonstrated experience implementing and maintaining a Quality Management System across multiple operational disciplines
• Strong working knowledge of ISO 9001 with particular strength in document and records control
• Proven experience supporting Defence Government or similarly complex contractual environments
• Lead Auditor certification (ISO 9001)
• Tertiary qualification in Quality Management or a related discipline (desirable)
• Advanced Microsoft Word capability including controlled document formatting
• Strong stakeholder engagement coordination and influencing skills
• Ability to work across geographically dispersed teams and subcontractors

Highly Desirable Experience

• Defence or Government contract delivery environments
• Logistics transport or supply chain operations
• Food Quality and Safety experience
• Experience operating within integrated management systems (Quality Safety Environment Security)

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit