Customer Service Representative (mfd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money or adjusting bills.
- Complete contract forms prepare change of address records or issue service discontinuance orders using computers.
Qualifications :
- Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
- English Language Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
- Clerical Knowledge of administrative and clerical procedures and systems such as word processing managing files and records stenography and transcription designing forms and other office procedures and terminology.
- Computers and Electronics Knowledge of circuit boards processors chips electronic equipment and computer hardware and software including applications and programming.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Heubach name is synonymous with innovation, attention to customer needs, high-quality color solutions, and sustainability. The company looks back on over 200 years of tradition of delivering excellence.Today’s Heubach brings together the strengths of two of the most important colo ... View more
