Credit Controller SME

Position Summary:

The Subject Matter Expert (SME) Invoice to Cash will be responsible for providing expert knowledge process leadership and operational support across all I2C functions including billing invoicing collections cash application dispute resolution and reporting. This role will act as the primary point of contact for process improvements escalations training and ensuring compliance with organizational policies and service-level expectations. Support to the team lead and leading the team in absence of the team lead.

Key Responsibilities:

• Debt Collection Management: Oversee the collection of debts and manage receivables for own portfolio executing the implemented strategies to reduce days sales outstanding (DSO) and minimize overdue accounts. Ensure delivery of required service levels and KPIs and manage day-to-day credit control operations to achieve set targets. Oversee credit risk assessments and manage customer credit limits in collaboration with Sales and Legal.
• Attitude/ Nature: A person who can understand people and go-to person in the team.
• Transformation & Continuous Improvement: Identify process gaps automation opportunities and efficiency improvements using Lean/Six Sigma practices. Collaborate with digital/automation teams to enhance workflow tools ERP functionality and reporting dashboards. Drive implementation of best practices across the I2C function.
• Stakeholder Engagement: Work closely with the Global Finance Director senior management and commercial colleagues to align the Invoice to Cash functions with overall financial strategies and resolve billing and collection disputes. Serve as key liaison between finance sales cash applications customer service and IT for I2C-related matters. Work closely with internal audit compliance and risk teams during audits or control assessments.
• Training & Enablement: Deliver process training refreshers and coaching to team members. Support new transitions migrations and knowledge transfer (KT) activities. Maintain a knowledge repository and ensure effective onboarding for new hires.
• Deliverables: Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial dispute resolutions and additional actions to accelerate the collection process.
• Strategic Projects: Provide strategic support for finance and collections-related projects by offering subject matter expertise and leadership to ensure successful execution and measurable outcomes. Focus on enhancing portfolio management contributing to process standardization and driving continuous improvement initiativesall while maintaining a high standard of operational excellence.
• Operational Excellence: Reporting to be completed for the region and ensuring the GLs are reconciled. Providing the AR & DSO analysis to the team lead and manager for the region.

Qualifications :

• Bachelors degree in Finance Accounting or related field. Professional certification such as IFRS US-GAAP CPA or CFA is a add on.
• Minimum 7 years of Cash Collections experience particularly in credit and collections.
• Technical Skills: Proficiency in financial software and ERP systems particularly those related to invoicing and cash collection.
• Analytical Skills: Strong analytical abilities to assess credit risks and financial data enabling strategic decision-making and operational adjustments.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills capable of managing internal and external stakeholder relationships effectively.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time