Team Leader Crisis and Resilience Fund

Organisation: Leicestershire County Council

Work Location: County Hall Leicester Road Glenfield Leicester LE3 8RA

Salary: Grade- 39165 per annum (pro-rata for part-time)

Working Hours:37 hours per week. Monday Thursday 9.00am 5.00pm Friday 9.00am 4.30pm

Contract Type: Fixed Term for 3 Years

Closing Date: Friday 27th March 2026

Interview Date(s): TBC

Do you want a hands on leadership role combining people management with real frontline impact

About the Role

As Team Leader for the Crisis and Resilience Fund you will play a key role in ensuring that adults facing crisis receive timely high quality support. You will lead and support a team of Advisors and Business Support Administrators helping them to confidently assess referrals manage risk and provide accurate information advice financial awards and referrals to appropriate services.

You will be responsible for the day to day line management of staff including training mentoring and performance support. A strong focus of the role is quality assurance making sure decisions are consistent well recorded and in line with agreed processes safeguarding duties and service standards.

Alongside managing staff you will also hold your own caseload and take part in triaging referrals. This ensures you stay close to frontline work and can provide informed guidance to the team. You will oversee telephone activity to ensure customers and partner agencies experience a responsive and professional service.

The role involves working closely with the Operations Manager and wider management team to support service development manage increased demand improve referral pathways and contribute to performance reporting. You will also support training activity share learning through case studies and help the service adapt to change.

This role suits an experienced practitioner who can balance people management quality oversight and hands on delivery in a fast paced public health service.

A standard DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

Hold NVQ3 in Business Administration or equivalent relevant qualification or relevant experience in customer facing environment
Lead manage and support a team of Crisis and Resilience Advisors and Business Support Administrators ensuring an effective and professional telephone service for customers and partners
Ensure high standards through quality assurance of decisions referrals and payments
Manage a caseload and triage referrals to remain connected to frontline practice; be skilled at accurately capturing recording and retrieving information using databases CRM systems and MS Office
Support staff through training mentoring and performance management
Work with managers to improve pathways processes and service delivery
Contribute to service development performance data and case studies

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Gemma Andrews Crisis and Resilience Project Manager
Telephone: 0
Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.