Customer Relationship Advisor

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Leicester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Organisation:ESPO

Work Location:Barnsdale Way Grove Park Enderby LE19 1ES

Salary:Grade 8 28605 - 312029 per annum (pro rata for part time)

Working Hours:Full-Time - 37 hours per week

Contract Type:Fixed Term Maternity Cover - 12 Months

Closing Date: 30th March 2026

Interview Date(s): WC 6th April 2026

Do you want a job where no two days are the same Are you interested in developing and fostering relationships with new and existing customers to enhance customer awareness and increase usage of the teams frameworks We are looking for support to the Place & Environment Team acting as first port of call for all enquiries from customers suppliers and colleagues.

About the Role

Supporting the team in all activity designed to build develop and maintain excellent relationships with customers. This will include supporting customers with guidance and advice on using frameworks and benchmarking pricing. Customer visits virtual customer meetings & presentations will be required where appropriate.

Maintain regular contact with customer facing and operational teams to ensure customers are receiving high levels of customer service and that outstanding issues are dealt with to the satisfaction of customers.

Foster relationships with key suppliers to maximise awareness of the market and develop business opportunities ensuring there is a consistent link between framework suppliers and customers to increase ESPO framework exposure and sign posting back to ESPO

For information on our approach to the recruitment of ex-offenders please see ourpolicy statement.

About You

To apply for this post you must be able to evidence in your application how you meet the following criteria:

Relevant qualification and experience in the following areas;
Experience of working in a customer service/sales environment and experience of public sector procurement being able to provide introductory information & support to customers.
Experience of handling customer enquiries on the telephone and by email with excellent communication skills and a good standard of oral and written English language.
Able to use initiative to shape the role and take responsibility for own work and able to manage time effectively to ensure tasks are completed and deadlines are met.
Experience of working with Microsoft Office including Excel to produce reports graphs and chart. And experience of working with large amounts of data to produce analysis and reports.
Experience of meeting with customers and/or suppliers in person or virtually including giving presentations.
Experience of organising and co-ordinating events or similar activities including webinars and Experience of working with a Customer Relationship Management system.

In addition we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are aDisability Confident Employer.

What we offer:

Flexible working opportunities and access to employee benefits portal with car lease scheme.
25 days annual leave plus bank holidays (increasing to 30 days after 5 years service) and a scheme to buy additional leave.
Local Government Pension Scheme with a generous employer contribution.
Opportunities for learning and development
Great office location next to Fosse Park with free on-site parking and easy access to M1 and M69.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussion please contact:

Rachel Selwyn Smith

Email:

How to Apply

At ESPO were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raise a ticket via our online portal: applying for this post you agree to our Terms and Conditions.

Required Experience:

Unclear Seniority

DescriptionOrganisation:ESPOWork Location:Barnsdale Way Grove Park Enderby LE19 1ESSalary:Grade 8 28605 - 312029 per annum (pro rata for part time)Working Hours:Full-Time - 37 hours per weekContract Type:Fixed Term Maternity Cover - 12 MonthsClosing Date: 30th March 2026Interview Date(s): WC 6th Apr...