Salesforce Business Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Certifications (Preferred):

Salesforce Certified Business Analyst
Salesforce Certified Administrator

Minimum Qualifications:

Demonstrated Salesforce Trailhead knowledge/ranking
Salesforce Platform App Builder (preferred)
Salesforce Marketing Cloud Email Specialist
Strong skills in needs analysis and eliciting requirements from both technical and non technical teams
Exceptional problem solving skills with strong comfort level in Salesforce; curiosity to find solutions
Experience with project management tasks including requirements writing/review flow/process diagramming and wireframing
Salesforce technical knowledge: AppExchange data management reports/dashboards Marketing Cloud or similar CRM systems

Short Description:
Under general supervision analyzes customer business needs and participates in the planning design and implementation of new or enhanced systems.

Technical Systems & Tools Frequently Utilized:

Salesforce CRM
Marketing Cloud
IT Business Management
Miro
Microsoft 365 suite

Key Job Duties:

Provide ongoing user support including troubleshooting and resolution of complex Salesforce issues.
Strengthen reporting capabilities by creating advanced Salesforce reports and dashboards (cross filters custom report types).
Build optimize and integrate advanced Marketing Cloud features (e.g. Cloud Pages for digital communication and data capture workflows).
Collaborate with Marketing Advising and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions.
Ensure data quality and consistency across Marketing Cloud and Salesforce including troubleshooting list/segment issues and automation behavior.
Document processes enhancements and recommendations to support ongoing operational excellence.

Certifications (Preferred): Salesforce Certified Business Analyst Salesforce Certified Administrator Minimum Qualifications: Demonstrated Salesforce Trailhead knowledge/ranking Salesforce Platform App Builder (preferred) Salesforce Marketing Cloud Email Specialist Strong skills in needs analysis ...