Engagement Manager (Telecom)

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Engagement Manager (Telecom)

Mandatory: U.S. Citizenship.

7 years of experience in customer engagement or client management roles.

Proven track record managing large scale engagements in telecom or technology environments.

Strong communication negotiation and stakeholder management skills.

Ability to manage multiple simultaneous projects and work effectively under pressure.

Familiarity with project management methodologies and tools.

Preferred: PMP or similar PM certification.

Experience with CRM platforms and customer success tools.

Knowledge of telecom industry processes workflows and solutions.

Serves as the primary point of contact for customer engagements on behalf of the service provider organization.

Manages end to end project delivery ensuring timelines expectations and quality standards are consistently met.

Builds and maintains strong trust based client relationships to drive satisfaction and retention.

Collaborates with internal teams to align solutions delivery and support with customer needs.

Identifies process improvement opportunities and potential areas for upsell or expansion of services.

Engagement Manager (Telecom) Mandatory: U.S. Citizenship. 7 years of experience in customer engagement or client management roles. Proven track record managing large scale engagements in telecom or technology environments. Strong communication negotiation and stakeholder managemen...