Triage Help-Desk Tech- Entry-Level
Share
Job Location:
Marietta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.
We demand people who:
Care about our clients
Are passionate about what they do
Are team players and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity
Everyday Duties
- Provide and maintain superior customer experience through effective ongoing communication with clients vendors and our technical support staff
- Respond to incoming phone calls and email help-desk requests using our ticketing system
- Triage incoming help desk requests by defining proper ticket details including contact and location information type of request issue severity impact and urgency etc.
- Identify and learn appropriate software and hardware being used and supported by our clients
- Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution and other IT field assignments.
- Communicate with vendors on open tickets on behalf of our clients and engineers
- Maintain CRM and ticketing system
- Research questions issues and concerns as directed by management
- Provide thorough follow-up on tickets to ensure satisfactory completion
Qualifications
- Superior communication skills
- Good interpersonal skills with a focus on rapport-building listening and questioning skills
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks
- Good understanding of the organizations goals and objectives
- Experience working in a team-oriented collaborative environment
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Proven analytical and problem-solving abilities
- Customer service orientation (Previous customer service experience a plus)
Education Requirements:
- Bachelors degree preferred --- Students welcome
- A Network or ITIL certifications a plus
Job Type: Full-time
Salary Benefits:
- $30000.00 - $32000.00 /year
Some of Our Benefits include
- Paid Time Off (PTO)
- Matching 401K
- Subsidized individual & family health dental and vision insurance plans
- Ongoing company-funded professional development & education allowances
- Much more!
#ZR
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
RCS Professional Services is the complete IT support and service management company to fill all your needs. Find out what makes us different or call to learn more!
