Field Service Engineer (EM)(KY REMOTE)
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Job Location:
Florence, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Company Overview:
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than$40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD
As a Field Service Engineer III youll provide expert installation maintenance and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology youll deliver outstanding technical support while building strong relationships with customers across research institutions universities and industrial facilities. Youll resolve complex issues conduct preventive maintenance and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.
Key Responsibilities:
Ensure customer needs are met as the primary regional field service engineer.
Conduct on-site installation repair testing and maintenance of
Electron Microscopes (Focused Ion Beam Electron Microscopes Scanning Electron Microscopes Transmission Electron Microscopes)
Troubleshoot and repair equipment providing support to customers and other field service personnel.
Develop positive working relationships with customers and company personnel.
Submit detailed field service reports.
Provide training and mentorship to customers and new field service engineers.
Offer feedback to product quality and sales teams and update system documentation.
Act as a subject matter expert and resource for training.
REQUIREMENTS:
Advanced Degree no prior experience required or bachelors degree plus 2 years of hands-on technical experience installing troubleshooting and repairing complex analytical instruments
Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with ultra-high vacuum systems and high voltage equipment preferred
Excellent customer service and communication skills both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Ability to read and interpret technical documentation and schematics
Valid drivers license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
