Senior Field Service Engineer (EM) KY REMOTE
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Job Location:
Florence, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Company Overview
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to create significant contributions to the world.
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs manufactures and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro- nano- and picometer scales.
What Youll Do
As a Senior Field Service Engineer you will serve as a recognized technical expert and leader providing advanced installation maintenance and repair of sophisticated electron microscopy systems. You will play a critical role in resolving complex technical challenges leading high-visibility customer situations and driving continuous improvement across the service organization.
In this role you will operate with a high degree of autonomy acting as a go-to subject matter expert while mentoring other engineers and partnering with cross-functional teams to enhance system performance and customer experience.
Key Responsibilities
- Lead on-site installation repair calibration testing and maintenance of advanced electron microscopy systems including:
- Diagnose and resolve the most complex mechanical electronic vacuum and software-related system issues across multiple platforms
- Serve as a technical escalation point for other field service engineers and lead resolution of critical customer issues
- Lead high-visibility customer situations ensuring timely resolution and maintaining strong customer confidence
- Provide formal mentorship coaching and technical guidance to field service engineers; support training initiatives
- Partner with engineering product development applications and quality teams to drive system improvements and serviceability
- Perform and optimize preventive maintenance strategies to improve system reliability and uptime
- Build and maintain strategic customer relationships acting as a trusted technical advisor
- Deliver advanced customer training on system operation maintenance and best practices
- Travel frequently to customer sites sometimes on short notice to resolve complex service issues
- Maintain accurate and detailed service documentation and contribute to improving service procedures and knowledge sharing
- Ensure compliance with safety procedures regulatory requirements and quality standards in laboratory and industrial environments
Minimum Requirements
- Bachelors degree in Electronics Engineering Physics Chemistry or related technical field or equivalent combination of education and experience
- 8 years of hands-on technical experience installing troubleshooting repairing and calibrating complex analytical instrumentation such as SEM TEM FIB or similar systems
- Demonstrated expertise in diagnosing and repairing ultra-high vacuum systems and high voltage equipment
- Proven ability to resolve complex system-level technical issues independently
- Valid drivers license required
- Ability to travel up to 75% within assigned territory
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Proficiency in English required; additional languages beneficial
Preferred Qualifications
- Deep understanding of electron microscopy systems and subsystems
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component and system level
- Experience serving as a technical lead or subject matter expert in a field service or engineering environment
- Demonstrated experience mentoring or training engineers
- Ability to read and interpret technical documentation electrical schematics and system diagrams
- Strong analytical and problem-solving skills
- Excellent communication and customer engagement skills with the ability to influence at multiple levels
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management platforms
- Demonstrated success achieving high customer satisfaction and long-term relationship development
Required Experience:
Senior IC
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
