Customer quality Sr manager

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What you will do

Customer Quality leader drive the problem solving about customer issue including installations service design supplier and manufacture by coordinating JCI resources to deliver a positive customer experience.

The scope of this role is APAC

How you will do it

Work with the Customer Excellence & Global Quality Director and other Customer Excellence & Quality Engineers to build and manage the processes to drive improved customer experience. This includes the adherence to global processes tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles and to inform and enact these improvements.
Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner.
Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis.
Actively engage with your leadership and the broader organization to support a customer-focused culture.
Account executive relationship management Responsible for weekly updates to key partners across the business. Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class organization.
Manage key partner relationships to ensure alignment across the enterprise via appropriate planning execution visibility tracking and governance.
Responsible for sharing Customer Quality and PMO best the use of best practices and apply lessons learned.
Engage globally with the ability to understand and work effectively in a culturally diverse organization.

What we look for

Bachelors degree in Engineering or equivalent and additional experiences in supply chain business or related discipline
Professional experiences with 10 years quality operations supplier management business optimization and project management at least 3 years in customer quality.
Have 35 years team management experience;
Candidate must have strong System engineering knowledge.
Strong Project management skills
Strong communications skills with reporting KPI tracking expertise
Strong problem-solving skills
Have a solid understanding of product portfolio and systems
Experience overseeing a large quality organization in cross functional working environment building trust and rapport and motivating the team.
Excellent people skills with ability to develop and maintain professional relationships across a matrix multi-cultural organization to collaborate for results
Strong team player embracing our global matrix structure. Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
Must be able to build relationships at all levels.
Candidate must be innovative creative broad-thinker well-organized in managing numerous competing priorities and can deal with adverse situations
Candidate must exhibit a high level of self-motivation sense of urgency and assertiveness with the ability to make important decisions with minimal supervision.
Strong verbal & written English & Chinese/Mandarin language skills Strong capability with standard MS in MS Suite/Office
Ability to travel 50%

Required Experience:

Manager

What you will doCustomer Quality leader drive the problem solving about customer issue including installations service design supplier and manufacture by coordinating JCI resources to deliver a positive customer experience.The scope of this role is APACHow you will do itWork with the Customer Excell...

What you will do

The scope of this role is APAC

How you will do it

Work with the Customer Excellence & Global Quality Director and other Customer Excellence & Quality Engineers to build and manage the processes to drive improved customer experience. This includes the adherence to global processes tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles and to inform and enact these improvements.
Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner.
Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis.
Actively engage with your leadership and the broader organization to support a customer-focused culture.
Account executive relationship management Responsible for weekly updates to key partners across the business. Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class organization.
Manage key partner relationships to ensure alignment across the enterprise via appropriate planning execution visibility tracking and governance.
Responsible for sharing Customer Quality and PMO best the use of best practices and apply lessons learned.
Engage globally with the ability to understand and work effectively in a culturally diverse organization.

What we look for

Bachelors degree in Engineering or equivalent and additional experiences in supply chain business or related discipline
Professional experiences with 10 years quality operations supplier management business optimization and project management at least 3 years in customer quality.
Have 35 years team management experience;
Candidate must have strong System engineering knowledge.
Strong Project management skills
Strong communications skills with reporting KPI tracking expertise
Strong problem-solving skills
Have a solid understanding of product portfolio and systems
Experience overseeing a large quality organization in cross functional working environment building trust and rapport and motivating the team.
Excellent people skills with ability to develop and maintain professional relationships across a matrix multi-cultural organization to collaborate for results
Strong team player embracing our global matrix structure. Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
Must be able to build relationships at all levels.
Candidate must be innovative creative broad-thinker well-organized in managing numerous competing priorities and can deal with adverse situations
Candidate must exhibit a high level of self-motivation sense of urgency and assertiveness with the ability to make important decisions with minimal supervision.
Strong verbal & written English & Chinese/Mandarin language skills Strong capability with standard MS in MS Suite/Office
Ability to travel 50%

Required Experience:

Manager

Key Skills

APQP
Quality Assurance
ISO 9001
Lean Six Sigma
PPAP
Root cause Analysis
ISO 13485
Quality Systems
Quality Control
Quality Management
As9100
Manufacturing

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About Company

Johnson Controls

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more

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