Student Success Generalist, Onboarding

Assessment Placement & Testing Support

• Provides a welcoming and friendly environment with high-quality customer service for all students visitors faculty and staff

• Communicates with students about assessments (placement career computer literacy basic skills etc.) and testing processes in-person by phone email and virtually

• Reviews student records to determine which placement assessments are needed for each individualized student plan

• Utilizes professional proctoring procedures to support a secure and fair testing environment

• Guides students in understanding placement results and how they connect to academic planning and success

Student Coaching & Support

• Integrates and explains policies and procedures across enrollment services and related areas in clear student-friendly language

• Anticipates student needs by considering all aspects of the enrollment cycle and proactively offering support

• Makes appropriate referrals to faculty advisors counselors program coordinators and other student service resources to ensure comprehensive support

• Provides outreach and follow-up support to existing students and prospective students to encourage enrollment

Enrollment & Student Success

• Assists students understanding academic planning career planning course selection and registration

• Provides guidance on how enrollment decisions may impact financial aid tuition and academic progress

• Conducts outreach and follow-up with students to encourage enrollment and persistence especially during key semester milestones (pre-semester first 4 weeks mid-term completion)

• Supports new student orientations financial literacy initiatives and other programs that foster belonging and early momentum

Collaboration Training & Administrative

• Assists with other Student Success areas as needed or assigned particularly during high-demand periods

• Collaborates with colleagues across the division to streamline processes and deliver consistent student-friendly support

• Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations

• Works from multiple college locations as assigned ensuring consistent practices strong service coverage and an enhanced overall student experience

• Completes and maintains required documentation

• Keeps accurate records

• Maintains confidentiality of student files and other sensitive subject matter

• Provides requested data and information as required.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends departmental divisional and unit staff meetings on a consistent basis

• Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands

• Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners

• Required to work from multiple college locations as assigned

• Regular predictable and punctual attendance is required.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Associates Degree

• Three (3) years of experience working in higher education or a customer service-related position

• *An appropriate combination of education training coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

• State Motor Vehicle Operators License or demonstrable ability to gain access to work site(s)

*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment

Additional Information

In order to ensure your application is complete you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.